A same day dinner reservation was made for Saturday, August - Sunset Beach Shelter Island Heights - Buy Reservations
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🤮 1/5 - A same day dinner reservation was made for Saturday, August
By 👻 @Ree G., 08/13/2019 3:00 am
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A same day dinner reservation was made for Saturday, August 10th at 6:30PM. This was an annual visit with a friend that I was looking forward to since the summer began. Our entire experience was a HUGE disappointment and I expressed my feelings to the female manager on duty, at approx. 7:00pm. Instead of satisfying the customer she was very defensive and had an answer for everything. I told her that I visit every year and she really didn't care. She basically told me to go elsewhere for dinner if I wasn't happy. Her attitude, along with the hostess (long brown hair) and the waitress in the "open seating" area were horrible. Complaints to the manager:1- As soon as we arrived (5:30PM) we went to the upstairs bar and I ordered a glass of Pinot Grigio, Italy. When I took a sip, I noticed something was wrong with it. There was no taste at ALL so I told the bartender. He asked if he could take a taste. He apologized because water had gotten into the bottle. He offered to open a new bottle and replaced the wine. You charge $17 for a TINY glass of wine and it tastes like water?? (BTW: THE MENU LISTS THE GLASS OF WINE AS $16....IT'S ONLY A $1.00, BUT IT'S THE POINT)...THE MANAGER SAYS "THESE THINGS HAPPEN, HE REPLACED THE WINE". It should NEVER happen. 2- 20 minutes prior to the reservation, I went downstairs to check in with the hostess. I asked if we were going to sit at a table upstairs. She said there wasn't anything available and that the only table available was in the front area in the sand. I said I made a reservation earlier this morning and she got annoyed and said very nasty, "People have made reservations weeks ago for those tables". So all dressed up in white and wearing heels, we proceeded to the table in the sand. As I went to sit down, I noticed that the chair was EXTREMELY DIRTY. To the point that I didn't want to sit down. I grabbed a napkin to place on the seat and the waiter saw that I was upset and I stated that I'm not happy and that I'm not spending $200 + to sit in the sand and on dirty furniture. He says "people spend more than that and they sit at those tables". A RUDE comment THAT WASN'T NECESSARY. BUT he did offer, as the hostess should have, another table inside but the wait was approx. 1 1/2 hours. So, we waited in the open seated area and ordered an appetizer (Ham & Brie) until our table was ready. The service was extremely slow for ONE sandwich. After waiting for approx.. 1/2 hour- 45 minutes, we asked where the food was and the server says, "they didn't bring it to you yet?", we said no. The server had an attitude the entire time like she didn't want to be there. They bring the sandwich and we said doesn't it come with fries? They checked with the chef and then brought the fries. Then we ordered shrimp cocktail. You would have thought they went out to catch the shrimp. It took so long to serve us. Just very bad service overall with everything. We constantly had to ask for water, another drink, etc. I TOLD THE MANAGER THAT EVERYONE HAS A NASTY ATTITUDE, ESPECIALLY THE HOSTESS, SHE SAYS THAT "SHE'S EXTREMELY BUSY".....Is that my problem? Don't work in that kind of atmosphere if you can't handle your job......I ALSO STATED THAT WHEN I MADE THE RESERVATION, THEY SHOULD HAVE TOLD ME THAT THE ONLY TABLES AVAILABLE WERE IN THE SAND. IF I WOULD HAVE KNOWN, I MAY HAVE CHOSEN TO GO TO ANOTHER RESTAURANT..SHE SAYS THAT THEY CAN'T TELL YOU THAT..REALLY?? I FIND THAT HARD TO BELIEVE.... YOU KNOW WHAT TABLES ARE RESERVED UPSTAIRS, RIGHT??...3- When we were handed the check for the appetizers, I asked for the manager so I could express my disappointment. Her response to my complaints shocked and annoyed me. I told her that because of the experience I didn't want to have dinner there and she told me that I am welcome to go elsewhere. While driving to the restaurant, a friend of a friend told us to go somewhere else for dinner because the Sunset Beach Hotel is overpriced and the service is not so good. I was disappointed to hear that because I always enjoyed it. My friend was disappointed as well. I will never go back again nor recommend it as I have for so long. AN EXPENSIVE RESTAURANT SHOULD HAVE EXCEPTIONAL SERVICE.
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