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🤢 2/5 - I got a reservation for Sushi by Scratch same day
By 👻 @Ali H., 01/09/2024 3:00 am
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I got a reservation for Sushi by Scratch same day (Tuesday), fairly last minute. From the reservation site, it seems like reservations aren't too difficult to come by except for the weekends. I reserved for a party of 4, and called ahead to ask if we could be seated in a particular order (I wanted two of my friends who were having their first omakase experience to be closer to the center to get the best view of all the omakase action) and the manager Bryan was incredibly accommodating and gracious. To get to Sushi by Scratch, you go through a bar and you would never guess a whole different establishment is hidden inside of it. It was a pretty intriguing way to introduce the experience and our group enjoyed it. I believe it was Bryan who greeted us and he was exceptional in his service, leading our group into a smaller room where we were given a drink and some appetizers. This part of the omakase is optional, but I highly recommend it-I can't recall exactly what it was but the lime-ginger drink was phenomenal. The two appetizers were decent, first one being oyster and the second being a tuna tartare - avocado dish, enjoyable but nothing I would write home about. But the whole vibe was honestly really great. Afterward, our group was lead into the main sushi bar area where we would be served the omakase courses. Seats are assigned with names to add a personalized touch. However, I noticed that the order was reversed with what I had spoken about over the phone, which was completely understandable given how confusing it is to explain seating over the phone. We were told we could just switch the seating, but as we were doing this, the head chef (I believe her name is Naomi) kind of scoffed at us, and speaking to the patron directly in front of her, she said "they need to sit their asses down". Look, I'm not a snob when it comes to service at restaurants, but this was so out of left field I had to literally stop for a second to process what she had said. And it wasn't even in a joking tone or anything to us, it was said in an almost disparaging way and told while talking to the patron in front of her. Again, I've had omakase experiences I've loved where the service was very minimal and it did not detract from the experience (e.g. Omakase Yume) but to hear something like that be said when the omakase hasn't even started and we're paying $1K+ for this meal is just...something else. It was also in stark contrast to the excellent service from Bryan just moments prior. Even if the experience was soured a bit there, I tried my best to focus on the food that was to come since most of the reviews had been very positive. I had been on a bit of an omakase bender the past few months (Shiro's in Seattle, Sushi Shin in California, and Omakase Yume in Chicago) and I was excited to experience something a bit more nontraditional. The initial drink and appetizers were a solid start, and I was looking forward to the omakase. Unfortunately, the omakase was at best, unremarkable (and most definitely not worth the hefty pricetag). Some of the courses, such as the Hamachi or the Bone Marrow, sounded absolutely delicious and very intriguing (pieces of cornbread on top of the fish) but undelivered. Other courses completely missed the mark (there was one course with a pesto / olive oil on top, which one of my friends described as "disarming" which I think is an adequate description). Another thing to note, at around the halfway point all the courses switch from raw fish to partially torched / cooked. While I do enjoy the occasional torched course in omakase, the abundance of torched and cooked dishes near the end of the meal felt like they were lacking in the variety of fresher fish. I will say the ice cream / tea combo at the end was fantastic, though, and a nice way to end the meal. Would I go back or recommend other friends or family to go? No way, especially at this price point. The questionable service from the head chef, and the unremarkable omakase really makes me question why someone would go here over a different omakase spot (for just a little more you could go to Omakase Yume which has some of the best fish I've ever tasted). After this experience, I'm deterred from ever trying other Sushi by Scratch restaurants as well, which is a shame. Stars earned for the manager's service, the intriguing venue, the delicious drink at the beginning, and the dessert to close the meal. Stars lost because of the head chef's service, the very unremarkable omakase, and the price. 2/5
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