Incredibly Disappointing.... - Taikun Sushi New York - Buy Reservations
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New York's Best Restaurants that are most frequently booked by customers of Taikun Sushi New York
😒 3/5 - Incredibly Disappointing....
By 👻 @Miller T, 05/23/2023 3:00 am
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My spouse and I stayed at the RItz for over a week for our birthday celebrations and we were both excited to try Taikun for his special day. The Ritz went overboard for my birthday and we were on the same trajectory for my husbands. We double checked with the hostess 2 days prior, requesting a booth for his borthday. The same hostess greeted us when we arrived at Taikun almost 10 minutes early for our 8:30p rez (but didn't remember us) and confirmed that our booth was being cleaned - we could see it. She said to sit in Silver Palm and someone would grab us. at 8:31pm I went back to see what was taking so long (we avoided ordering drinks because we wanted sake) and our booth had OTHER guests! When I asked her what just happened she said that was the 8pm reservation who was running late; normally they hold the table for 20 minutes but they sat them even though they arrived 25 minutes late. I was livid and told to go back and wait again in Silver Palm. The manager, Laura, came and apologized and said that they called to say they were running late (which could have been true or not) but regardless, if people are ON TIME for their reservations, especially for a birthday, and others are 25 minutes late, call or no call, THEY should be the ones made to wait. She offered free drinks which we would GLADLY pay for and be sat on time. By the time we sat after 9pm, starving, we ordered right away. Service was good not exceptional like other Ritz restaurants we dined at and the sushi was good not amazing like so many other reviews stated. To make matters worse, three other tables had staff members sing Happy Birthday to their dinner guest - ZERO for my spouse. POORLY EXECUTED - we'll never come back to Taikun. Hugely disappointed and not what we'd expect from a Ritz property but ALL the other restaurants were exceptional and over the top experiences for us!
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