We were so excited to try this spot. - TAO Downtown Restaurant New York - Buy Reservations
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😒 3/5 - We were so excited to try this spot.
By 👻 @Dianelvis P., 02/28/2024 3:00 am
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We've been to the one in Vegas and the other location in NYC. The expectations were high, however service was horrible. We had such a bad experience, the waiter slammed the plates on the table, got our order wrong. When asked to place send the correct food it took over 25 minutes. Everyone was done eating by the time my plate came. I was also disappointed, because often times when a food order is taken back a manager will come and speak to the customer and address if there were any issues. In this case I had to ask for the manager. We didn't want any compensation at this point, just wanted him to be aware of the horrible service we received. Compliments to the chef for the food, it would have been more enjoyable if we had better service. I gave a 3 review simply because the food was good. The overall experience not so much The ambiance there is great, the colors, the music, the vibe.
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