Fool Me Once... - Terranea Resort Rancho Palos Verdes - Trade Reservations
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- King Bedroom (450 Sq Ft Ocean View Tub And Shower 65in Tv)
- 2 Double Beds Room (450 Sq Ft Ocean View Tub And Shower 65in Tv)
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- 2 Double Beds Room (450 Sq Ft Ocean Side Tub And Shower 65in Tv)
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🤢 2/5 - Fool Me Once...
By 👻 @Michael M, 03/19/2023 3:00 am
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I've had a love/hate relationship with Terranea. I live locally and have come to expect very poor service when I go. 2 servers at any given place when they really need 4 type of issues. I am staying here now and was looking forward given the hiring of a new manager running the place, who I was told came from Pelican Hills. I'm giving Terranea 2 stars. It probably deserves 1 star but the location is great, and there was improvement in the check-in procedure. Aside from that, it was pretty poor. BASHI said it closes at 9:00 to eat. I got there at 8:40 just to grab a quick bite. "Sorry sir. The kitchen is closed". Well then say you close at 8:30! I called the operator to see what time Mar'Sel closed which was 9:00. That's fine and the operator told me to go to Nelson's saying the kitchen closes at 10:00. So I walked across the campus and got there by 9:10. "Sorry sir. The kitchen is closed." It's has to be some sort of joke. The vehicle valet system made no sense to me either. It's a texting system which can be efficient. But we have two cars for one room. We needed to get both at the same time to get to an appointment. The system would only allow us to request one car at a time which was not helpful when needing to go anywhere on time. Oh, and my daughter slightly cut her foot on some broken glass that was left behind by whomever stayed in the room previously. I really am more irritated with myself hoping that things would be different, but they basically are not. The resort really is a beautiful place and I've been rooting for Terranea to succeed for a long time, but the overall service is just not near what it should be. Was the service a little better than it used to be, probably a little, which is why I am giving two stars as opposed to one, but still, there is a ton of improvement that needs to be done. Go to Pelican Hill or Montage. At least there you get the service that is deserving of the price point.
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