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the DOUGLAS, Autograph Collection Vancouver Yelp Reviews
Latest Reviews On Yelp
10 Reviews
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Exceptional customer service from the moment you walk in
Exceptional customer service from the moment you walk in the doors, to checking in where we received a beverage taster while checking in even, to the front desk agents. We were greeted kindly and genuinely and given recommendations for the area, which made us feel like we belonged and were appreciated. The hotel is gorgeous, unique and modern. Our room was on the top floor and was quiet, clean, and beautifully sleek! There's a great ambiance to the whole place and we really enjoyed our time there. Can't wait to return!
Be the first to ReplyFlew into Vancouver for a concert and spent 1 night at The
Flew into Vancouver for a concert and spent 1 night at The Douglas. Great service at check in with a welcome beer and Kombucha. Great staff with a great hipster vibe to the hotel. The room was lovely with a great view of the Cambie Street bridge. Coffee, robe and slippers all available in the room as well as the use of a yeti cooler for a day out. The hotel backs onto BC Place and Roger's Arena so it's a great location for any games, concerts and major events in the city. Yaletown is right outside the door and it's a great community to grab a coffee and stroll through. Close to the waterfront and all the wonderful things the city of Vancouver is known for. The hotel was so quiet so we were able to enjoy a late start in the morning after a late night out. Would highly recommend and hope to be back again soon.
Be the first to ReplyExcellent hotel.
The design elements were perfectly appointed giving this hotel a luxurious yet modern feel. There was a great balance of metals, concrete, and warm leather elements. Not quite all the way to hipster style but a good cool vibe. The service was excellent, starting with Eis up at the front desk. I was very impressed by the hotel. The balance of high end design elements but not having a stuffy, uncomfortable feel was key. I really felt that this hotel brand was perfect for couples on holiday or professionals for work. I would definitely recommend in Vancouver.
Be the first to ReplyAbsolutely amazing experience during my stay here.
Staff and service was amazing. The room was well provided with everything required and clean. Def will be booking here in the near future. Amazing view from our room
Be the first to ReplyVancouver's very best.
On site casino. Middle of yaletown. Close to all restaurants and activities. Frequent visitor to the Jw and the Douglas !!
Be the first to ReplyThis is a great hotel that provides incredible service! I
This is a great hotel that provides incredible service! I would highly encourage anyone visiting Vancouver to stay here. The service is by far some of the best service I have ever received at a hotel, the amenities included were extensive, and the rooms were suitable for two guests. I will say, check-in being in the sixth floor was a confusing and not communicated well to guests prior to check-in. Otherwise I enjoyed my stay and would encourage other folks visiting Vancouver to stay at this location. It is very walkable to nearby restaurants and also offers some onsite.
Be the first to ReplyPros: nice ambiance, eclectic classy music, good wine, good
Pros: nice ambiance, eclectic classy music, good wine, good cheese on charcuterie plate Cons: slow service, mediocre meat on charcuterie plate, not enough crackers on charcuterie plate
Be the first to ReplyI could write a poem to this hotel about how and why I love
I could write a poem to this hotel about how and why I love it. Where do I start? We arrived to a helpful doorman who helped us go to the 6th floor lobby. A lovely gentleman named Eis checked us in. He recognized it was my husband's birthday this month with a little box of chocolates. So thoughtful. We enjoyed a huge room on the 7th floor looking out toward the waterfront. The bed was so comfortable! We never wanted to leave. The decor is based around its name - the Douglas fir. The door is a big gorgeous wood door. Which leads to the big wood headboard. The industrial look of the concrete ceilings is complimented by industrial style lamps, fixtures, and furniture. There is no fridge, a Yeti cooler with ice does the trick. The bathroom is vast. The shower is large. Shampoo, conditioner, and body wash by Aesop are available. No bar soap is available. The towels are big and fluffy. A robe is available too. There are several bars and restaurants inside the hotel or you can go to the casino which can be entered via the hotel. Two have a happy hour that we loved. I can't recommend the sushi enough at the Victor. The hotel is at the Parc Casino. It's easy to get to via boat, train, and plane. We loved the location, did a lot of walking to all the downtown hot spots but the hotel is still in the heart of downtown. It's right next to the Canucks stadium, if you are interested in a hockey match. One stay and you'll be back ten more times!
Be the first to ReplyIf you'd like the worst customer service you've ever
If you'd like the worst customer service you've ever experienced, stay here. Priced and positioned as a 5 star hotel ($450/night) yet can't help with anything you ask, unprepared on a staffing level for a huge event next door at BC Place (yet had signs throughout the hotel about it), closed all restaurants and bars early, etc etc. I could go on for an hour, I'm so shocked by this experience. Room service: an order of fries & a wine = 1-2 hrs. Uber eats = we can't bring up your food because of provincial laws (??). After a long night this is my nightmare. Stay at the Fairmont.
Be the first to ReplyLoved our stay at the Douglas! It's connected to JW
Loved our stay at the Douglas! It's connected to JW Marriott so you can use the JW Marriott gym during the stay. The room was nice and the hotel staff were all so helpful and friendly! We loved that this hotel is pet friendly so we took our dog and they had a bed and treats for him in the room! There is a restaurant in the main floor which turns into a bar/lounge at night with a DJ and music so you can grab drinks and hang out with friends! When we visit Vancouver, we definitely want to stay here again!
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