Waste of time and money. - The Dutchess Inn & Spa: Beacon - Trade Reservations
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🤮 1/5 - Waste of time and money.
By 👻 @Nicole M., 03/03/2023 3:00 am
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Was told I could have hydrotherapy which I need after an exhausting day of teaching children. They kept telling me to wait. wait one hour, then another hour. Then, no was at front desk. Door was locked. I emailed them from my room to ask when I could use the hydrotherapy. No one responded. I have the email just in case someone claims I'm not truthful. The NEXT morning, they emailed me telling me how sorry they were. I only could stay one night. so I paid about 400 bucks for a room, no therapy which was the SOLE reason I drove 4 hours. The girl at front desk Megan then told me that the manager has them, "running all over the place". That was her excuse as to why I did not get the spa service I was promised. She then promised to tell manager so he or she could get back to me. That was a lie, too. I got my money back for the hydrotherapy but that was the sole reason I went there. It was very disappointing. The front desk, Megan and Shannon, kept telling me how patient I was being, so I truly believed that I'd get the service. But I was hoodwinked. PS: the front door was LOCKED around 7 or 8 so the other review where the manager says that they lock at 11 is false. I had my key so I was fine, but there was NO one at front desk. And it was fairly early. Around 7 ish pm.
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