Disappointing - The Green Dragon Inn Pub & Shop Nr Cowley, Cheltenham - Trade Reservations
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Nr Cowley, Cheltenham's Best Hotels that are most frequently booked by customers of The Green Dragon Inn Pub & Shop Nr Cowley, Cheltenham
Ranked #19 in Nr Cowley, Cheltenham's Best Hotels.
🤮 1/5 - Disappointing
By 👻 @Gajic831, 12/29/2022 3:00 am
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I was in Cheltenham visiting family for Christmas and on boxing day we decided we'd go for a family walk and end up here for a festive drink. This will be the first and last time I'll be visiting this place. We walked in through one door and was a little confused as to where the bar was. I approached a mature looking staff member who was wearing glasses and asked politely where the bar was to be bluntly told the bar is the other way and that they were closing soon and it was said in an extremely uninviting tone. It was precisely 3:15 at this point when I asked what time they shut and she snapped 4pm. Considering we had just popped in for a swift drink I felt 45 minutes was more than enough time for a quick drink with the family and certainly shouldn't of been made to feel like we needed to leave. After this we proceeded to the bar and was greeted by another woman who made us feel that we were asking for the world when taking our order. She had the most miserable face on her and was just simply rude. It actually got to the point where 3 of us including myself decided not to bother ordering a drink as I couldn't stand the awful service. Before we came to this place we were told that this was the last place my Grandad had a meal before he sadly passed away. We were all looking forward to sitting outside and having a nice drink remembering him when unfortunately for us it turned out to be a drink discussing how terrible 2 of your staff members were. The only reason I didn't come back in and tell you was I did not want to cause a scene in front of my Grandma. So instead you're getting this review. I suggest you have a word with your staff and maybe some training given on how to greet paying customers. A simple smile and some manners would be an improvement.
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