Managment Ruined Special Birthday Dinner - The Grove Delray Beach - Buy Reservations
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🤢 2/5 - Managment Ruined Special Birthday Dinner
By 👻 @kk s, 04/30/2021 3:00 am
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What a pity! Superb food, flawed by mismanagement. Had dinner last week with four friends to celebrate my birthday. The restaurant was aware it was my birthday because my friends brought a cake for me.. The wait staff is quite pleasant but service very slow. After an excellent meal as we were waiting for our credit cards to be returned with our checks, Paul, (the manager), came to our table and told us, (a bit nastily), to vacate the table IMMEDIATELY as the "second seating" was waiting for our table. If Paul had checked with the wait staff before demanding our exit, he would have found out that we were waiting for the bill. What could we have done? If Paul really knew how to treat people who spend over $100.00 per person for dinner, (after all, I'm reminding you, it was a birthday party with multiple bottles of wine, etc), he would have sent us to the bar for an after dinner drink on the house where we could have paid the bill and been out of the way. I worked in service businesses for over 40 years and that is how you treat your customer...that is if you want repeat business. I cannot understand how someone so rude can represent the front of the house! We will not be returning. P. S. Their reservation app says nothing about 1st or 2nd seating...
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