Under cooked food and appalling service - The Lobster Santa Monica - Buy Reservations
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😒 3/5 - Under cooked food and appalling service
By 👻 @Nitroheat U, 07/23/2022 3:00 am
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Food quality was average and the server was appalling. The $132 grilled lobster was underdone. The rest of the food was great. What should have been a great night turned out really average due to the rudeness and arrogance of the server. After being seated for 25 minutes and asking for a server twice, I thought it would be good to know what the expectations were with regards to the service since we were not informed by the hostess on how long it would take to get served. The server did not take this lightly and arrogantly informed me it’s Saturday night in LA and we should accept what we get. That being said, after the orders were placed the food arrived promptly with the 3lbs of lobster underdone. It was acceptable but not worth the $132 . I thought I would try and make the situation better and offered her an apology if I had offended her, which she quickly responded that she was not ready to accept an apology. Unfortunately she never was. Needles to say after going to this establishment for the last 9 years, tonight will definitely be my last and I will most surely share this experience with hall of my friends that have frequented this establishment for the last decade. This review if for anyone that will or maybe thinking about going to the lobster- be prepared for bad service ice as they have become complacent and have the attitude that they do not need your business
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