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🤮 1/5 - I've gone to this bar several times when I used to work for
By 👻 @Jennifer L., 02/19/2023 3:00 am
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I've gone to this bar several times when I used to work for a hotel in the area back in 2006-2008. On Thursday, Feb 16th. I decided to pay them a visit since it's been YEARS since I visited their establishment and I also follow them on instagram. They've always promoted great deals regarding their food and drinks. Needless to say that I was TRULY disappointed of the service I received. I wanted to check out this location for a future event I'm looking to hold with a few of my colleagues. Upon my arrival the hosts seemed friendly. I requested a table (I did not have a reservation) and she advised me she had a table available. My colleague and myself sat at the table and waited for the waitress to approach us. She walked by several times. Spoke with the gentleman sitting at another table next to us. We waited for 15-20 mins for her to finally acknowledge us and ask us for our order. We told her what we wanted and she told us they had a strict 90 min seating time. Since someone in our party hadn't arrived yet, we decided to sit at the bar until we were able to complete our party. While sitting at the bar, the bartender took our order. Gave us our drinks and we were ignored for the whole hour we were sitting there. She would talk to the gentleman sitting next to us but never walked over to ask us if we were ok, if we wanted another round .... Nothing! When our party arrived, I went back to the host to inquire about getting a table again. She said "No" and stated there were no tables available for us. She didn't apologize or offer an alternative. Unbeknownst to me that reservations are a REQUIREMENT in order to partake in the 90 min "brunch" although they promote "walk-ins" are available. Me and my colleagues decided it was best to go to another establishment in the area that would be more interested in our business. Since the bartender ghosted us for majority of the time and never came back to check on is, it was challenging to get her attention. It took my colleague to literally walk up to her BEHIND the bar to get her attention and she responded to my colleague with an attitude as if though it was burden for her to be attentive and pat close attention to her customers and allow me to close my tab. I am disgusted with the lack of customer service I received. If a reservation is preferred or required for the 90 min brunch it should be clearly advertised as such. The staff should learn what customer service means. The little things go a long way. Paying exclusive attention to male customers is discriminatory, women tip and are paying customers as well. I don't recommend this place to anyone.
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