This hotel ruined our vacation - The Oliv Bar Orlando - Buy Reservations
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🤮 1/5 - This hotel ruined our vacation
By 👻 @Jared D, 06/05/2022 3:00 am
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The first day of our trip we arrived two hours early after a long drive to be informed by the unfriendly clerk that we had to wait until 4 p.m. on the dot to check in. While you’re standing in line to check in, they have an employee on standby that is going to harass you about signing up to attend a timeshare presentation in exchange for a free meal. Since we couldn’t check in a little early, we waited by the pool. Upon checking in and getting to our room, we were welcomed by the overwhelming odor of cat urine. When we brought this issue up to the housekeeper, they dismissed the smell as old wet clothes from the previous guest as if I don’t know what cat urine smells like. Nothing was done about the smell. If the room was kept above 72 degrees, the smell would make you nauseous. As if that wasn’t enough, the hotel is in a horrible area. There was a constant presence of homeless people loitering in the parking lot and around the hotel. Several times during our stay we would see guests or whoever standing outside the lobby door smoking weed. More than once after walking out into the hallway, the smell of marijuana was so strong it would knock you down. I’m sitting here having to watch my vehicle out the window of my room while I write this review because the hotel “security” is useless. Last night a group of thugs vandalized and burglarized several vehicles in the hotel parking lot. The hotel claims to have “security and cameras” however that means nothing if they don’t watch the cameras or the parking lot. Vehicles were literally broken into right in front of the front lobby and apparently no one saw or heard a thing. My truck was one of the vehicles broken into. When I asked to speak to the hotel manager, Denis Persaud, about the incident, I was told he was too busy to talk to me and that I, as a paying guest, have to email him for an appointment. I sent Denis an email requesting an appointment and he didn’t even have the decency or professionalism to address my concerns in person. All I got was a halfhearted email that basically said “So sorry, your problem, not ours”. After talking with the sheriff’s office, I learned this type of crime is not rare in this trash can of an area. I understand there is no guarantee that a vehicle won’t be burglarized. My issue is the hotel’s lack of security and how poorly they handled the situation. Their attitude was completely dismissive and unhelpful. I would highly advise anyone to avoid this place at all costs. It’s not what it’s advertised to be. This is absolutely the worst hotel experience I’ve ever had and I can’t believe I paid money for this monumental disappointment.
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