AppointmentTrader FAQ - The Peninsula Beverly Hills - Trade Reservations
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The Peninsula Beverly Hills Reviews from The Last Year
Another Flawless Stay in Every Way
SERVICE: Everyone from the valet parking, doormen, front desk staff, Living Room afternoon tea staff, Belvedere restaurant host and hostess and wait staff, and Housekeeping performed their jobs flawlessly, efficient, polite, welcoming, professional and well trained. They all contributed to my stay being such a pleasure. Various staff remembered my name, which is so nice, and amazing considering how many guest they have come stay every day of the year. General Manager Mr. Offer Nissenbaum, makes the hotel the superb luxurious establishment that it is. He keeps an eye on everything, if he catches anything not to his liking or high standards, he corrects it immediately. He keeps things running smoothly, and thanks to him and how he treats people, the people he hires frequently stay working at Peninsula for years. He is gracious kindness itself to his guests, and each time I have come to stay, he has taken the time out of a very busy day to say hello during check in, and even gave me a complimentary upgrade to a beautiful suite. Now THAT is how every Hotel Manager should treat their repeat guests if they can! SUITE: Beautifully appointed, spotlessly clean, very comfortable. Lots of windows to let in the light, sofa, tables, chairs, desk, cleverly concealed mini bar, television directly across from the bed so it is easy to watch and you don't get a neck ache from having to turn your head; in essence, everything you might want. The bedroom had an excellent mattress, great soundproofing, and well thought out crown molding valances for the black out curtains, so there is no light leakage. Closet and dresser space was good, and there were plenty of hangers. Bathroom - all of the usual good smelling amenities, strong water flow at the shower, big mirrors, excellent lighting, plenty of absorbent towels; and a heated seat, automatic lid lifting combined toilet/bidet that was wonderful in the luxury of it! They remembered the things I like to eat, and along with a fresh fruit bowl (loved the firm, fresh green grapes!) also provided a complimentary amenity of chips & salsa, which was so thoughtful. Housekeeping was right on time for the morning service and evening turndown. Very nice, impeccably clean and tidy, everything was well maintained. This takes effort and care and the ongoing investment of capital to keep rooms in such great condition. Again, this is what makes Peninsula Beverly hills such a great place to stay. They don't let their standards slip - not even in challenging economic times or when hiring and keeping capable, responsible, reliable staff seems so hard to do for most other hotels and restaurants. FOOD: Love the ironed white linen tablecloths, well spaced tables and upholstered banquette seating, and big wall of windows that lets in the light. Nicely sound proofed - it was never noisy, which makes it so welcoming and relaxing to dine there. Every single thing I had, from bagels & smoked salmon at breakfast, to the kitchen making the most delicious whipped cream ever for my specialty coffee ( 2/3 cup steamed milk, 1/3 cup coffee, and a huge side of whipped cream to keep spooning into the coffee with every sip); to dinner where the chicken was perfectly cooked, and the al dente pasta was delicious. My friends both loved their meals as well. Worth every penny, with attentive service. Afternoon tea with warm from the oven scones was also delicious and the china is so beautiful; and the harp music so soothing and charming. CONCLUSION: Best Hotel in Beverly Hills, hands down. Highly recommend, and will return. Looking forward to my next stay!
Not a good experience
Did not make me feel at home. Hard work at this hotel. Will not go again. Meats could be better there roof restaurant was poor service. There have no real lobby. On the other hand reception was good, there was no problem with the bill. But not a good experience, especially for the price
very satisfied !!!
I was at the Peninsula last February, it's a wonderful hotel, worthy of expectations. The staff were friendly and always available. Ther's nothing that i can remember that created a problem ,everything was perfect . I hope to come back soon!!! highly recommended
Tired and Dated
Having stayed a few times at The Peninsula in Hong Kong, I had high expectations of this property. Unfortunately, I was sorely disappointed. The property feels old, not in an elegant, classy way, but in a tired, dated way. I have seen Marriott Courtyard with nicer showers. In addition, the handle bar in my bathtub had dirty smudges: attached are pictures of its conditions before and after I wiped it with tissue. There was no in-room coffee machine, so you have to wait 35 minutes for your room-service delivery. There was also no visible option to pre-order breakfast for delivery at set time in the morning. The services were also disappointing. When we asked the concierge for a place for a quiet business dinner, he directed us to the loud and crowded lounge: we backed out immediately and found the rooftop lounge which he attempted to dissuade us from going. As my colleague said: “I just don’t see what we are paying for!”
What a great experience!
This could be the perfect hotel. The rooms are spacious, the public spaces are spacious, the food is great, and the service is attentive. Not to mention a great location! There's no other place close to this in Los Angeles. Within minutes of arriving at the hotel, all staff know your name.
Outstanding service and lovely rooms.
Outstanding service and lovely rooms. We thoroughly enjoyed our stay. The staff got to know us right away and catered to our every need. The rooms were large and comfortable, nice choice of down or down alternative pillows, fluffy bed. Room service was really tasty; so much so that it was tempting to order every day. The location is convenient to get around. Rooftop pool was heated and poolside service was very nice. We ended up accidently leaving dresses in the closet, and they shipped everything to us. Would love to return.
Not really a 5 star hotel
Unfortunately the hotel isn't really a five star. I booked a two night stay at the hotel for our family. Several issues were forthcoming - - the lobby area had a very tacky display of raffle Christmas items, it looked like something from a car boot sale and was really unpleasant. The large polar bear was nice but didn't fit with the other rubbish on display. - the front desk lady is rather hot and cold in that one day she will appear warm and friendly and another day indifferent/ unpleasant. - On arrival no water in the room, children left without water, had to take Evian from the drinks fridge at 8USD for a bottle, I have no issues paying for what is needed, but I think common courtesy would be to include some complimentary water bottles on arrival. - Two desserts were placed for the children, which is a nice thought but.. has anyone at the hotel tasted them? The worst tasting desserts I have ever come across, has the hotel no pastry chef at all? Would it be better not to bother? Especially when it's not really free if you then have to spend 8USD for a bottle of water after. Front desk staff informed that the hotel do not provide water on check in. We subsequently stayed at L'Ermitage, totally different (positive) experience, water in room on arrival along with a complimentary basket of fruits and everything was very modern and nice. - The monogrammed pillow case idea is a good one but frankly is this the best the hotel can come up with for a concept to appeal to its guests? - the whole hotel is a bit dated, the pool is in need of renovation, the hot tub was out or order and had been covered by a patch of artificial grass, I was informed cabanas and loungers were at a cost. The whole thing seemed a rather unfortunate joke, charging people for a 3 star hotel quality pool with no working hot tub. - The front of hotel is like a shopping centre, full of random people coming in to go to the bar or restaurant, hotel guests are made to feel secondary, it was like we were window dressing. - water temp in the shower was not satisfactory. Bathrooms esp showers need updating. - on the plus side the beds were comfortable and the room reasonably nice. Overall it was a disappointing experience at The Peninsula. It certainly isn't at a five star level, it has the feel of a hotel that has been left for years with no renovation or refurbishment. I booked the hotel in the hope of using their hot tub but wasn't informed that this was out of order. It was particularly upsetting to see this was the case. I would never have booked had I known that was the case. Should they not make it clear to guests that this is the case?
Earning Each Star
I have been coming to the Peninsula Beverly Hills for years now. They truly care about your comfort and needs. They offer an intimate, comfortable and home like feel no matter who you are. Luxury and high quality service abounds everywhere. Other luxury hotels I have visited sometimes feel cold and uninviting but the PBH goes beyond what is expected. Just one example, I walked in from a hours long trip from the Central California coast. My car was quit dirty and I asked where I could get it washed. The response, we will take care of it for you. Wow! They earn their five stars every day with each and every person who comes through their door.
Customer focus?
I have stayed at this lovely hotel on numerous occasions over the past 2 decades. It is situated in a perfect location a 10/15 minute walk to rodeo drive. Rooms are beautiful and very comfortable. Their reservations agent Cristina is superb and a few other members of their staff. However, I felt a measure of indifference forthcoming from their front desk and concierge. There used to be a more inviting personalized warmth to their front office staff. Maybe there has been a change in top management that has led to this diminished customer focus. I think hotels in this $1,000 a night league should be very cognizant of falling into the inverse relationship trap where rates keep going up whilst customer service declines. I didn’t particularly care for the lack of attention to detail in the penchat service.
Beverly Hills's Best Hotels that are most frequently booked by customers of The Peninsula Beverly Hills
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I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Cancelled reservations due to posting it here
Restaurants are cracking down on reservations posted on here
Give the best answerWaiting for concierge service for over 24 hrs and nothing
I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
Give the best answerPrepaid
What does prepaid mean. Am I paying for the reservation and than a prepaid amount. I’m looking for joes seafood in dc. All the offers are pre paid amounts ?!!
Give the best answerWhen do funds get released
My funds from first transaction were supposed to be released today at 5:30 EST. Still showing in deposit account and not main balance
Give the best answerNewbie sellers— how fast do your reservations sell?
I have some reservations coming up tomorrow that have gotten lots of views but haven’t sold yet. I haven’t made a sale yet since I just joined this week. I keep lowering the price, but am worried they won’t sell. How long did it take you to sell your first reservations? And did you have success being reimbursed by AT for no-show or cancellation fees? Just looking for a little reassurance. Thanks!
Give the best answerHow do I sell my when my related reservation’s restaurant does not exist on AT?
How do I sell my when my related reservation’s restaurant does not exist on AT? Its listed as a hotel, but it also has a restaurant under the same name ‘Chiltern Firehouse’ in London
Give the best answerPayment taken , reservation not received
I just bought a reservation, the money was taken from my Apple Cash. The reservation however does not show up in my portfolio
Give the best answeremail address for my acc
I left my employer and need to change my email address for my account. How do I do this?
Give the best answerSeller with the Polo Bar reservation on 5/17 for 4 people
I am interested if you are willing to negotiate. Post on my wall if/when you see this.
Give the best answerZ’Z Club
I have reservations!
Give the best answerMoney in trader points disappeared
Hi everyone- I have made a couple of sales now and I am extremely disappointed.
I had money to transfer over that became available in my "traderpoints" section that has disappeared completely. its gone.
has this happened to anyone?
also- when I click the money pending, im unable to click my pending deposit account
so upsetting
How to list a Nobu Malibu reservation
Hi, I have a reservation to Nobu Malibu, but since they don't do text or e-mail confirmations I haven't been able to get my reservation posted. I have posted a screen shot of the phone conversation on the listing, but it keeps getting rejected. If anyone has an idea how I can get it approved that would be much appreciated, thanks!
Give the best answerHolding a bid
What does it mean to hold a bid? and how do you do that?
Give the best answerNeed to change the date but its being worked on
How do I modify?! I am no longer traveljng that day but since the reservations opened up today someone grabbed it and is working on it for a month from now and i cant figure out how to and if i can modify the date!
Give the best answerReservation Name
Ok - Newbie question here - I just purchased a reservation as a gift. How do I know/change the name on the reservation?
Give the best answerRome
Can anyone help with a reservation for Aroma (vis a vis from the Colosseum) in Rome?
6 PAX 21.5 19-20:00
Thank you!
Can’t wait to last minute?!
How do you set a timeline for getting your bid accepted? I can’t wait till the actual time I want to go. I want to know at least eight hours ahead of time. How do you do that?
Give the best answerHow do I choose the restaurants to make a reservation for?
I can’t find restaurants with high performance or like what’s the most popular restaurant or what is in short supply? Any advice?
Give the best answerConcierge change fulfillment time
I posted a request for a reservation this Thursday between 6:30 and 8 pm and initially the potential seller said it would be fulfilled by today. Now they changed it that they will only fulfill it by 5pm that same day. Basically I would have an hour and a half to get to the restaurant. Is this allowed?
Give the best answer@bravehand53
Hi. Is today Cote reservation for 4people at 8:00pm - 9:00pm for indoors or outdoors?
Give the best answer2 Ppl 5pm san Sabino res
Anyone want?
Give the best answerApp
This app is a catfish and overrun by people programming “bots” and algorithms. It makes it frustrating for someone not well versed in this to have any movement. I thought this would be a fun side hustle, but unfortunately it’s become like any other “side hustle”. Don’t waste your time with this crap. Not a question, just a suggestion. Also don’t pay these fake “gurus” hundreds of dollars to teach you. Might as well sign up for a software class. 😕
Give the best answerMy reservation review keeps getting rejected
I have a reservation for Kasama Chicago on Mother’s Day at 7:30 pm to sell but it keeps getting rejected
Give the best answermore then 15 submissions at the same time
can i get more then 15 submissions at the same time and how do i make this happen
Give the best answer