They don’t take allergies seriously stay away to not end up with risks to your health. - The Restaurant Zürich - Buy Reservations
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🤮 1/5 - They don’t take allergies seriously stay away to not end up with risks to your health.
By 👻 @Kérim T, 10/08/2023 3:00 am
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During our visit to “The Restaurant” in Zurich, which boasts 2 Michelin stars and 19 points on Gault & Millau, we were deeply disappointed and felt the need to leave after only the second amuse-bouche. Here’s why: 1. Reservation Troubles: Upon our arrival, the staff took an astonishing 15-20 minutes to locate our reservation. Despite being assured during our check-in just a few hours earlier that our reservation was confirmed, we were told at the restaurant that no such reservation existed. 2. Allergy Mishaps: Ahead of our dining experience, we informed the reception of specific allergies around 45 minutes before our meal. We reiterated these allergies when we were first presented with the amuse-bouche, only to find two containing the very allergens we mentioned. When ordering, we once again emphasized the allergies, yet were shockingly served a second set of amuse-bouche containing these allergens. The risk to my health was undeniable, and I was unwilling to jeopardize our entire trip over potential oversight that could result in a hospital visit. 3. Staff Response: Throughout our interactions with the staff, including a discussion with the duty manager, we felt our concerns were taken lightly. It was as if no one grasped the gravity of serving food with allergens to someone with specific allergies. In the end, we chose to cut our dinner short and leave. While the two glasses of champagne we had consumed were comped, the experience was unsettling and downright dangerous. In a restaurant of such high calibre, one would expect meticulous attention to detail and utmost care for the well-being of their clients. Sadly, this was far from our experience at “The Restaurant”.
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