Atrocious - The St. Regis Aspen Resort - Trade Reservations
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Aspen's Best Hotels that are most frequently booked by customers of The St. Regis Aspen Resort
🤮 1/5 - Atrocious
By 👻 @Charlotte, 01/11/2023 3:00 am
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The St. Regis Aspen, seemingly riding on the brand's long-standing reputation, failed to meet the expectations of a basic motel for a week straight. To be clear: the service here is atrocious. This hotel lives up to Aspen's cliché "see and be seen" in the worst possible way, and if you're looking for privacy, relaxation and hospitality seek alternate accommodations. Staff were rude and completely unhelpful at the front desk, valet and both restaurants we visited on the property. Every single request, no matter how small, had to be made MULTIPLE times before any action was taken. The concierge charged us for lift tickets, rentals and dining reservations and somehow failed to actually make the reservations leaving us to put everything together for our entire family at the last second. The concierge called us, sent a receipt of the charges and confirmed everything via email WEEKS prior to check in. Not so much as an apology was offered. Our room was small and underwhelming. Housekeeping and turndown service occurred sporadically over the course of our six nights here, and we had to make multiple requests each day to get the room cleaned, fresh linens, etc. The butler service is non existent at this property, so don't bother asking for anything. In terms of the hotels "amenities", the outdoor pool is average at best, the gym is a literal dungeon with equipment that needed to be replaced (and deep cleaned) decades ago (Peloton bikes were not operational, smith machine is rusty and old), and the Spa was crowded and extremely over priced for what it was. They automatically include gratuity for themselves at the spa, so, as you can imagine, there is no incentive to offer any kind of service. There is a reason the St. Regis rates are always lower than the Little Nell, and you get exactly what you pay for here. If you're looking for incredible accommodations, unparalleled customer service and privacy, head a few doors down to the Nell and avoid this place like the plague that it is.
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