AppointmentTrader FAQ - The St. Regis San Francisco - Trade Reservations
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- Any Room Type
- Any Superior Room
- Superior (1 King 450sqft/41sqm Wireless Inter)
- Superior (2 Doubles 450sqft/41sqm Wireless In)
- Executive Premier (1 King 550sqft/50sqm Wirel)
- Superior (1 King 450sqft/41sqm Wireless)
- Superior (2 Doubles 450sqft/41sqm Wireless)
- Executive Premier (1 King 550sqft/50sqm)
- Any Deluxe Room
- Deluxe (1 King 450sqft/41sqm Wireless Interne)
- Deluxe (2 Doubles 450sqft/41sqm Wireless Inte)
- Grand Deluxe (2 Doubles 450sqft/41sqm Wireles)
- Grand Deluxe (1 King 450sqft/41sqm Wireless I)
- Deluxe (1 King 450sqft/41sqm Wireless)
- Deluxe (2 Doubles 450sqft/41sqm Wireless)
- Grand Deluxe (2 Doubles 450sqft/41sqm)
- Grand Deluxe (1 King 450sqft/41sqm Wireless)
- Any Suite
- Astor Suite (Butler Service 1 King 711sqft/6)
- Metropolitan Suite (Butler Service 1 King 98)
- Overlook Suite (Butler Service 1 King Bathro)
- St. Regis Suite (Butler Service 1 King Bathr)
- Astor Suite (Butler Service 1 King)
- Overlook Suite (Butler Service 1 King)
- Metropolitan Suite (Butler Service 1 King)
- St. Regis Suite (Butler Service 1 King)
- Signature Suite (Butler Service Bedroom 1:)
- Any Executive Suite
- Presidential Suite (Butler Service 1 King Ba)
- Presidential Suite (Butler Service 1 King)
- Any Family Room
- Any Executive Room
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The St. Regis San Francisco Reviews from The Last Year
Very Well Run Luxury Hotel
We enjoyed our stay at the St. Regis in San Francisco. Our corner room was terrific and was very well equipped. The housekeeping staff went the extra mile and provided unexpected gems such as organizing our stuff in the bathroom. The service was outstanding from the parking, to the desk, to the concierge, to the wait staff in the bar. They are so friendly and do their best to take care of things. The concierge, Daniel, worked out our sightseeing for us and made reservations with a friendly and earnest manner. He knows the city very well. The food in the restaurant and bar was very good. Our only complaint is the music playing there. It was mind numbingly repetitive modern music and drove us crazy both nights we were there. The second night at least it was turned down. It is funny that in the morning it was acceptable cool jazz. Stick with that in the evenings.
Staycation was Awesome!
My wife and I needed a few nights away, but still relatively close to home some we booked 3 nights at the St. Regis San Fran. Our stay was absolutely wonderful from beginning to end. Within a few hours it seemed like the entire staff knew our names, favorite drink, etc. We mentioned to the concierge we wanted to hike, and the next day we had a hand-typed two page itinerary for a beautiful hike near Golden Gate Park, complete with directions and suggestions for meals. The service felt very personal and the hotel was immaculate and well appointed. Well done St. Regis San Francisco!
Amazing stay!
Amazing place to stay. The staff from check in to at restaurant were top notch. We were upgraded to nice room as we are Ambassador. Dom, Kane, and Bikash and Mouna and bartenders (cant remember names) and concierges were all top notch. Highly recommend this wonderful hotel. Could not find any faults!
Excellent stay!
We had a great stay here for a few nights between Christmas and New Year's. The rooms are in excellent shape, very modern, clean and up to date. We got 2 connecting rooms for our family of four. We've stayed at the St Regis SF many times before and the breakfast restaurant location has moved around over the years. After a big lobby renovation, they now have the restaurant located next to the lobby bar and it is just lovely. High ceilings, beautiful room, excellent service and one of the best pancakes we've ever had! Looking forward to coming back soon.
Areas for improvement
Areas for improvement: Astra restaurant is poorly managed and staffed. First morning ordered pancakes which were delivered burnt to table. Waiter apologises as he delivers the plate on table and simple states the kitchen keeps burning the pancakes today and he keeps telling them?? I have never experienced that before… Next morning ordered a juice and it doesn’t arrive even after I asked twice for it but it was on the bill. Next afternoon- no service for drinks at bar - sat around for 20 minutes and staff wandering around aimlessly just ignore you. I ended up ordering a coffee on Uber eats. Water pressure in shower is terrible. Toilet paper is cheap and low quality.
Downtown San Francisco surprise
This location was not our first choice for San Francisco, however the quality of the property as well as the accommodating staff made this a great choice. Breakfast included was a huge hit and we loved the offerings. There was also a daily dining credit that we used for room service.
Whispering Lou from Toronto had a fabulous stay...
My wife and I spend four days at the spectacular St.Francis. The hotel, room and all around ambience was great. We asked so many questions at the concierge desk. I have travelled quite a bit on business and pleasure so I really appreciated Jeff, who we looked out for, to get information and recommendations. He is one of the most personable, helpful professionals I have ever encountered in the hospitality field. Obviously loves his job. God bless you Jeff! Cheers...
Saint Regis San Francisco
Great property in a convenient location. Service from the moment we walked in was above average. Alexandre at the front desk was amazing and helped make for a memorable stay. Excellent bar and restaurant. Shout out to Kane. Definitely will be back
Very disappointing start to 26th anniversary stay — but finished great
The latest 3 day 26th anniversary weekend stay for me and my husband at my usual favorite St Regis San Francisco had a very rough start that caused me to consider a move to the Ritz-Carlton — but thankfully did improve. In the end, we had another nice stay — but this one was far from perfect. #sanfrancisco #stregis #stregissanfrancisco #suiteupgrades #sna #astorsuite #executivepremier #airconfail #managementfail #servicerecovery #upgradepolicy #earlycheckin #latecheckout I had managed in June a fantastic #BRG approved rate of $312 for an entry level deluxe 2 doubles room. So I do wonder how much that may have played a role in my upgrade issues. Five days before arrival, my 3 SNAs cleared to the Executive Premier King, the highest SNA option available. #SNAsDoWork My personal Ambassador and I both had forwarded my regular #prerrivalchecklist before arrival — even as this hotel should know it well from all my many previous stays. That includes the room being cooled to 65 F and pre-cooled if at all possible. The communication we all had pre-arrival from both the front office manager and even the Director of Front Office was that the Executive Premier was the highest upgrade offered by the hotel. That would be a major bellwether change from previous policy at the hotel. So after getting that same message that suites were not part of the upgrade inventory via the Bonvoy app chat function 2 days before arrival, I called to clarify and finally spoke the day before arrival with the Director of Operations about the upgrade policy — and he assured me that was not the policy. I did learn that my regular Metropolitan Suite (that I’d been assigned for every stay for the last 6-7 years) was out of inventory for repairs. He suggested I’d probably have an Astor Suite upgrade if available — while acknowledging that with the lower than average rates and plentiful awards still available for both Astor Suite and Metropolitan Suite, their upgrade inventory looked extremely plentiful. And so we arrived Thursday around 1 pm, were told by the front desk manager that we’d been upgraded not only to a suite but to a (different) Metropolitan Suite, but that it would take a little time to be made ready. As we were early, I was pleasantly surprised and delighted. After a quick lunch in the lobby restaurant, we were given the keys, assured the front desk manager had personally inspected the room, and sent up to our suite… …only to discover we’d been assigned not a suite but an Executive Premier King room (room 1602). And it was 75 F in the room, with the thermostat set to 74 F. No fan. No extra water. No amenity. No blackout shades. Nothing at all as per my usual and confirmed air con requirement and other requests from my #prearrivalchecklist. This is the first time in maybe 7 years that I’d such poor attention to details for my room. It was so warm I couldn’t even wait, and so I immediately went back down to the lobby/front desk to address the situation. There we learned that the front desk manager had misspoken/lied/erred in all that he’d told us. He then told us that the Director of Operations had suggested that we should be assigned that room first and only upgraded to an Astor Suite if we were dissatisfied. That’s terrible elite recognition, terrible handling of a repeat and loyal St Regis guest, and just overall terrible customer service with obvious false promises from our phone call. I was appalled. The same front desk manager also told us we could speak to the Director of Operations, but that meeting never came even after an hour. After repeated false promises of him showing up, I finally shared that I was getting quite angry. The always reliable head concierge, Daniel, stepped in to assist and eventually had to let us know that the Director of Operations wouldn’t be available as he was in meetings all day. The false promises were pretty glaring and endemic. Ultimately, after more than another hour (but still before the official 4 pm check in time, I should add), they moved us to an Astor Suite (room 2011) — but despite assurances, the thermostats again hadn’t been preset to 60. At that point, I called the Ritz-Carlton to see if they could help us by cooling down a room or suite for a possible move that night or the next day. I let the St Regis know that either I’d have to speak with the Director of Operations or the GM or we’d be moving hotels. We both had lost all confidence in the front desk manager and had begun to lose confidence in the hotel team overall. Finally, the Director of Operations called to apologize. And to acknowledge that he was as much part of the problem as the rest of his team. At that point, the suite air con finally was starting to cool before we left for dinner at 2* Lazy Bear. He assured me they’d have everything fixed by our return. So we stayed. I asked him to take charge to ensure it went well and also to make sure to keep the bedroom door closed to keep it cooler. On returning to the hotel after dinner, either housekeeping turndown or the engineers had left the door open to the suite bedroom — so the bedroom was 69 F and the living room 70 F. I was apoplectic, but within an hour of the bedroom door being closed it was down to 68 F. Between that and my husband being exhausted and begging me, we stayed. They also had brought a welcome amenity of chocolates, chocolate covered strawberries, and a bottle of Krug Grand Cuvée champagne. That’s quite an impressive bottle of champagne as service recovery, to be honest. #servicerecovery #krugchampagne By the next morning, the bedroom was 67 F even as the living room was 69 F. From that point forward, the air con continued to improve and finally (by the 3rd night) was 65 F in the bedroom and 67 F in the living room. Clearly, it needs to run a while before it can suit me. But the blackout shades already installed and the extra blackout curtains they tried to install to help didn’t quite work to blackout. This was the same issue I had with the Astor Suite many years ago. There were other surprising service misses, too. Butler service twice brought us drip coffee even as we asked for French press. Butler service also brought us cold milk rather than hot milk as requested. This was the first stay here in many years where I didn’t tip the butler team. Since I had brought a carry ons, I didn’t ask for butler unpacking or packing service. The restaurant breakfast service needs work. The first and last mornings, we had lukewarm food. For the last morning, I actually sent back my lukewarm breakfast sandwich after taking a bite — only to have it returned to me heated up (probably by microwave) instead of re-prepared. I again was appalled. The head server was embarrassed and took care off the bill (even as it’s free already). I ordered an off-menu omelette instead. But there also are the usual highlights that make me still love this hotel. The Astor Suite, while smaller than my regular Metropolitan Suite, is still lovely. The only real complaint I have is that the bathroom is a bit small for two persons — and there really isn’t blackout in the bedroom (surprising after the overhaul and renovation to fix that i had been told). Otherwise, we really enjoyed the suite once the air con got the bedroom cooler. I used an eye mask to avoid the light issues in the morning. The bar and lunch/dinner team are wonderful. We had great drinks every night. They know how to make a proper Manhattan, Sazerac, Old Fashioned, Sidecar, etc. The Bloody Mary was also delish. The lunch server did mistakenly bring a salmon vs chicken salad for my husband but was quick to offer to fix (but my husband actually loved the salmon). The team always seemed to remember our names despite so many being newer to the hotel. We really enjoyed getting to know a number of them. Butler coffee, once served correctly, was delicious. Daniel, head concierge, had worked hard to help book us for 2* Lazy Bear — getting us a chance to book before refular reservations were open. He didn’t have the same luck with 3* Benu and Copra, which I booked myself, but I appreciated his tireless efforts. The concierge team also was helpful in making lunch recommendations. Daniel and the concierge team also helped to arrange the car service for us — they actually held the car a bit for us, even as it’s supposed to be first come, first served — for our dinners at Lazy Bear and Copra. (Benu is just a short walk.) Everyone, despite the challenges, continued to be as friendly and warm (and apologetic) as always. The front desk manager did try to check in on us whenever we came through the lobby or were finishing in the restaurant. He also introduced us to the new GM (formerly at the W), who also apologized for the many mishaps and asked if he could help any more. (With such a great BRG rate, I declined and just appreciated that the suite air con finally was working out by then.) I still am quite unclear on whether the hotel intends to upgrade Ambassadors (let alone Titaniums and Platinums) to suites or not. The management, even the GM, obviously wanted to be clear that it wasn’t policy to not upgrade to suites, but their communications about what happened for our stay were at best confusing and at worst a bit disingenuous IMO. It feels as if the hotel management wants to pretend that SNA upgrades are the same as the hotel offering discretionary complimentary upgrades. They would be the first St Regis in my experience to suggest that nonsense. I tried to disabuse them of that erroneous notion, but I don’t think I was successful. I also had been confirmed before arrival for 4 pm late checkout. That being said, the regular rooms here are beautifully appointed and also very comfortable. If I were alone, all that I’d care about is the air con and blackout shades. If I were with my husband again, I’d care more about a possible suite upgrade. And that’s what I told them. Except for that disastrous start and tough first night, we overall did have a good stay — and at a steal of a $312 BRG rate. But the hotel service and management really missed the mark on many more levels than should be true for such a celebrated luxury hotel and brand. I tipped the engineer, housekeeping, and concierge teams well for their help in making the stay finally come together for us. Going forward, I will be booking both the St Regis and Ritz-Carlton to be safe — and staying again at the St Regis only when they can guarantee whatever room I’m assigned has been appropriately pre-cooled well in advance of my arrival as their air con clearly requires. FWIW we also walked over to more fully check out the room and suite options at the new Four Seasons Embarcadero in the downtown area. Suffice to say that while it has incredible views, its appointments are more business centric and not nearly as elegant or refined as at the St Regis (or even as the original Four Seasons in SoMa). So we felt like the St Regis is still tops for us at least in hard product. We also walked all around SoMa, Union Square, the Mission (even at night), downtown, and the Embarcadero areas. We were perfectly safe — and found the city to be as delightful and energetic as ever. Yes, we saw some homeless here and there. No, we weren’t in any way disturbed or bothered. Propaganda is called that for a reason. P.S. The St Regis Benedict is no longer isn’t nearly as good as it was in its previous incarnation.
Anything possible not to help.
ALI in room service was so rude , not helpful , when I wanted to order a bottle of vodka. He told me the price was approximately!, $450-$600. I asked him for the listed price of which he wasn’t sure. Then he told me to go to my mini bar for cocktails, because the room service “bar” was closed. Terrible representative of your hotel. He then added there would be a delivery fee of 7% for room service cocktails. What ?
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Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
How do I promote my first listing?
Any ideas on how to promote my first listing (reservation for tonight)?
Give the best answerHow can I access a buyer's bid listing?
I am trying to see if they would accept a smaller table size, how can I interact with the buyer?
Give the best answer4 Charles black listed me?
I had a bunch of resys and they cancelled them all and now when I get an alert and try to book it says the reservation is no longer available... has this happened to anyone else? Any recommendations on what to do?
Give the best answerPayouts
Anyone can help with payouts, support hasn’t been helpful at all. My funds cleared and I can only retrieve $50 usd a day with a $5 fee and a % per transaction. It would take so long and so much in fees. Thanks!
Give the best answerDoes support work ?
I am having a tough time contacting and elucidating a response from AT Support. I had a listing at 6pm, which was a mistake as the actual listing reservation was at 11pm. This got somehow approved by AT, and a customer bought this from me for 6pm. I want to cancel this listing and refund customer , but there is no way of doing this ! This is so frustrating and making me lose hope on AT. Can someone help me please?
Give the best answerDoes customer service exist!!!!?????
This app is horrible I bought a res it was listed as one day but the actual res on a different day. Have messaged support non stop no reply. There goes $200+ thanks appt trader! Such a scam
Give the best answerPayment for selling
How do I receive information if someone wants to buy my reservation? How do I get paid?
Give the best answerHow can we take our restaurant off your list?
Dear Appointmenttrader Team,
I am the spokesman of the Hofbräuhaus in Munich/Germany.
We don not want to be on your App, since Reservations in the Hofbräuhaus are free.
Please take us off this list!
Please do answer and confirm this.
Thank you and best regrads
Tobias
Medien Hofbräuhaus
Banned from Resy for selling reservations- Do we have a rat on our hands???
I am new to this app and started off by selling a polo bar reservation and then quickly sold one more reservation. Not long after I received emails from Resy saying all my reservations are cancelled and I am being banned from Resy for life. How could this have possibly happened without a rat telling Resy that I sold the reservation. I need some advice on this situation and let’s catch the rat!
Give the best answerBid and Buy Instantly
I have a big ongoing and it also shows someone is working on my bid. Today I see there is a " Buy Instantly " option at my portfolio showing same price I've bid for a reservation. I'm a bit confused, since my money has already been deducted from my credit card for the bid, do I need to pay one more time for the Buy Instantly? If I choose Buy Instantly, can I cancel my bid ( while someone is working on it )? Thanks!
Give the best answerFirst Sale Help
Having hard time getting my first sale. Any advice? I just want to get the ball rolling! Thanks!
Give the best answerChanging restaurant opening times
I have a reservation for Kasama Chicago I listed but it’s not showing up because the listed opening hours are only until 3 or 4 pm. My reservation is for their dinner service at 5. Is there a way I can change the times myself?
Give the best answerI got charged twice for a single reservation
How long until I get a refund? Support has been slow, has anyone else experienced this?
I tried purchasing the reservation at $55 but it failed. Then I purchased it for $30 and it succeeded. However the $55 charge still went through on my card and posted
Cancelled reservations due to posting it here
Restaurants are cracking down on reservations posted on here
Give the best answer0 views on my posted reservations
Any idea why my reservations have 0 views? Am I doing something incorrectly?
Give the best answerFinding reservwtion
What name do I say the reservation is under?
Give the best answerHow do I deposit $?
You can only deposit $50 at a time until you earn the “Sales and Low Refund Medal” I believe. Im new to this as well but the ability to deposit more money at once and increase your amount of listings comes with that medal.
Payouts
Anyone know how increase payout transfer to bank as I can only send $50 a day and they charge $5 for every transaction. There must be a way. I’ve contacted support two days ago and not a reply.
Give the best answerTransfer question
What do you do if reservation is an hour away and it still hasn’t been transferred? Don’t want to be embarrassed at restaurant. First time user. Thanks!
Give the best answerGetting started as a seller
Hey I just signed up. I'm in Kenya and I 'm looking to be a seller. Where can i get started?
Transfer
My reservation is today and my transfer is still not complete does that mean it’s not going happen ?
Give the best answerWhen do funds get released
My funds from first transaction were supposed to be released today at 5:30 EST. Still showing in deposit account and not main balance
Give the best answerWaiting for concierge service for over 24 hrs and nothing
I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
Give the best answerPrepaid
What does prepaid mean. Am I paying for the reservation and than a prepaid amount. I’m looking for joes seafood in dc. All the offers are pre paid amounts ?!!
Give the best answerNewbie sellers— how fast do your reservations sell?
I have some reservations coming up tomorrow that have gotten lots of views but haven’t sold yet. I haven’t made a sale yet since I just joined this week. I keep lowering the price, but am worried they won’t sell. How long did it take you to sell your first reservations? And did you have success being reimbursed by AT for no-show or cancellation fees? Just looking for a little reassurance. Thanks!
Give the best answer