What does a customer look like? - The Station at Person Street Raleigh - Buy Reservations
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🤮 1/5 - What does a customer look like?
By 👻 @KS N, 10/20/2021 12:00 am
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What does a customer look like? That's the question I posed to the kitchen manager at The Station after extremely poor service and a horrible experience based on the staffs' apparent assumptions about me, or simply profiling. As a visitor to I Raleigh, I searched Yelp for nearby restaurants and discovered The Station. I ordered two catch fish sandwiches. When I arrived at The Station to pick it up, one staff member gruffly said that he would be with me in a minute. 30 minutes later, after being ignored by the staff (at the nearly empty restaurant) and told by the kitchen manager that they thought I was from Grubhub, I asked the question, "What does a customer look like?" I was met by a blank stare. This despite the fact that I clearly identified myself as a customer to a staff member when I first arrived. Then, the kitchen manager gave me a package with a hamburger in it (not the two catfish sandwiches that I had already paid for via Grubhu). I left the restaurant frustrated and exhausted by the experience. As a Black woman visiting from New England, I wondered, "Is this just the way things are in South?
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