Terrible customer service! - The STRAT Hotel, Casino & SkyPod Las Vegas - Trade Reservations
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Ranked #20 in Las Vegas's Best Hotels.
🤮 1/5 - Terrible customer service!
By 👻 @Tour12587512470, 03/12/2023 4:00 am
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Upon arrival the first room we had the lights didn’t work. They said no more rooms were available for the price we paid. So we had to upgrade. Pay extra for something that wasn’t our problem. Second room there was no refrigerator or coffee maker, for which we had paid for a room with these things. Then my friend fell for the timeshare scam! They charge $50.00 and tell you that you get $100.00 in slot money, $100.00 in dining and a free show. (Nothing is free). The slot play is at another casino, Casino Royal. There were no places inside Strats to dine that were open. Finally on Tuesday evening the McCall Grill was open but a meal for 2 would cost about $150.00. They don’t accept the dining voucher from the timeshare people. And you have to go on the tour before receiving any benefit vouchers. They tell you that you can go any time! Clientele in this hotel is shady. Drinks while gambling are very few & far between. The cocktail servers are not friendly. I don’t think they like their job! Will never stay here again!!!! Vegas has lost the fun!
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