Good food but mixed and confused service - The Sunset Restaurant Malibu - Buy Reservations
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😒 3/5 - Good food but mixed and confused service
By 👻 @Helen D, 04/14/2022 3:00 am
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We made a reservation for this place weeks ago and requested a table with a window overlooking the ocean. On arrival we were seated elsewhere - when I queried the window table he said one was reserved so I explained that I had also reserved one. The guy seemed confused but did eventually give us a window table. He then said that the happy hour menu was only for the bar area; it doesn’t stipulate this anywhere on their website or on the menu and doesn’t give you the option when booking a table whether to specify the bar, inside or outside. There were no tables free in the bar area. They then said the kids couldn’t eat in the bar, then someone else said they could. They wouldn’t let us order from the happy hour menu which was a shame as it had good vegetarian options. Eventually the kids got the tenders and fries and we just had a cocktail. The food and cocktail was good. Service became abrupt almost to the point of rudeness.
Another table came in after us and went through pretty much the same scenario as we did.food was good but the servers and management need to be sharper for the price point. Thinks it’s better than it is.
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