Recent prolonged stay at Hilton Culver City - Tree of Wishes Los Angeles - Buy Reservations
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😍 5/5 - Recent prolonged stay at Hilton Culver City
By 👻 @Martha B, 02/21/2023 3:00 am
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When I went to check in on the app I noticed that I could upgrade to a room on a higher floor for 16$/night and I checked with someone from the hotel an(had received a text early in the day welcoming me for my upcoming stay) and although I'm a Diamond member as they were almost sold out did need to pay for( the upgrade. When I got to my room I noticed a noise from the bathroom fan and so went down to the front desk to explain the problem. Mo, the manager, found a different room for me despite the fact they were almost completely sold out, which was quieter and also on a high floor, 2 queen instead of 1 King but that was not an issue. He refunded the upgrade charge and gave me extra Hilton Honors points as well! Joanne at the front desk was also super helpful and had been texting with me prior to check in to ensure I got a room that I'd be satisfied with. Olga at the front desk was also very helpful when I first checked in. As I was there for a week, I needed to find a room that was quiet enough for me to sleep in and they were very accommodating. I had breakfast with my daughter at the hotel restaurant daily and loved the selection and quality of the food. The valet staff were also very helpful and friendly. Overall I had an excellent stay and will stay here again when I'm in the area.
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