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🤢 2/5 - My review is not of the Trump International Hotel & Tower
By 👻 @Connie W., 10/17/2022 3:00 am
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My review is not of the Trump International Hotel & Tower New York, which I have stayed a few times & loved. The staff & rooms are great. It is only missing the lobby/lobby bar vibe. I am leaving this review because of the Trump Card. I noticed we didn't have credit for about 3 stays so I called to have them straighten it out. On 10/10 I spoke with Carol who said the supervisor, Marybeth, is the only 1 who can correct the problem. 2 days pass so I call on 10/12 and get Ariel, who tells me the same thing. She'll have to email, Marybeth & she will get back to me. I asked to have Marybeth's email but Ariel informs me she can't give it out. This morning, 10/17, I still hadn't heard from Marybeth so I call again. I am told again that they will email Marybeth to call me. I ask for the corporate office since no supervisor is available & am given a number (212 832-2000) that only rings & rings. I log into my TrumpCard account and someone has added our stays but no credit is given. I am very frustrated that a manager at a 5 star hotel is not willing to pick up the phone & call me back. This was not even a problem, just a wrinkle that could easily be corrected. Now we have gone from trying to find a Trump hotel in every city we travel to to not wanting to get booked in any Trump hotel.
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