I brought my husband for his big birthday (1/2023)I paid - W South Beach - Trade Reservations
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🤢 2/5 - I brought my husband for his big birthday (1/2023)I paid
By 👻 @Deborah H P., 01/29/2023 3:00 am
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I brought my husband for his big birthday (1/2023)I paid for an upgrade. Very expensive. We were located, lower penthouse. Room appeared lovey.. then everything in the room went wrong. We had workman walking in and out of our suite. I went to the front desk to complain. I wanted compensation for all the aggravation this hotel was giving us. Oh great, they gave us a discount; removed upgrade cost and a credit. But did they follow through? They charged us for 4 bottles of water we never used ($10. A bottle). I had to go to the front desk and speak to a mgr 4-5 times. They kept changing the agreement for credit we agreed upon. They never fulfilled their commitment. It ruined my vacation. This organization is not an honestCompany. I'm sure many ppl just pay there bill without checking! We are home now. I'm still trying trying to get my bill straight. They make you work very hard to get what you are entitled to. Don't recommend W South Beach!!
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