Anna and her team could not have made our stay more - W South Beach - Trade Reservations
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😍 5/5 - Anna and her team could not have made our stay more
By 👻 @Sarah J., 01/26/2024 3:00 am
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Anna and her team could not have made our stay more enjoyable. Her commitment to her team and the guest experience is unmatched by any other I have experienced at other SOBE hotels. From the moment we got to the pool Anna and her team's attention to details may have gone overlooked by other guests, but not us. Something as small as always coming back to a dry towel is a small gesture that is both thoughtful and allowed me to feel even more relaxed. As the head of HR for a large company I can't help but listen and observe leaders; and Anna is an amazing leader. From the moment her team members arrived she gave them clear and specific instructions to ensure an elevated guest experience. She did so with kindness and assertiveness ensuring that everyone, including the guest, were set up for the best day possible. If Anna would move to Pittsburgh I would offer her a leadership position without hesitation. She possesses skills that I struggle to teach executives. She is someone that I would have my eye on for advancement in the very near future.
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