Wakuda….more like Wa-Couldn’t-I have picked a better restaurant - WAKUDA Las Vegas - Buy Reservations
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🤮 1/5 - Wakuda….more like Wa-Couldn’t-I have picked a better restaurant
By 👻 @Rob T, 12/14/2023 3:00 am
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Wakuda….more like Wa-Couldn’t-I have picked a better restaurant. If you are looking for a great hospitality experience with amazing food and a fun atmosphere, this place aint it. It is, however, a great place to go to be treated poorly, stuffed into a crappy bar and have liquid dumped on you. I was born and raised in Las Vegas and am very familiar with what excellent customer service looks like and what great food tastes like. My wife and I were celebrating our anniversary before going to watch U2 at the Sphere and were very excited about the evening. We bought our U2 tickets well in advance and similarly made a reservation at Wack-ooda well in advance to ensure we would be able to have a nice, relaxed dining experience before having our minds blown by U2 and everything that the Sphere has to offer. We arrived 5 minutes prior to our reservation and were welcomed nicely with reference to our anniversary but were told it would be a little bit before our table was ready. This was a bit surprising considering it was not much after the restaurant had opened for the evening, but they again referenced our anniversary and told us it wouldn’t be very long. Thirty minutes later we were told they could seat us and as we headed toward the dining room the waitress thanked us again for joining them for our anniversary before making a hard left into the bar/lounge area where there are lounge style seating areas with low chairs and small tables looking at a bar. When we asked to be seated in the dining room, the hostess said she needed to ask if that was okay. She came back and told us that the dining room was set up for larger groups and that the hostess said the only available tables for us would be in the lounge. The waitress became very impatient that we were not ready to order yet and was obviously not happy that we continued trying to be seated in the area we had made a reservation for. We finally decided we were stuck with where we were at and ordered some appetizers and drinks. Apparently, the waitress was not impressed by the volume of our initial order and what little friendliness she had exhibited previously completely left the building. I went into the dining room area after we ordered and observed multiple 2-top and 4-top set ups in the dining room which was roughly half full. So, the claim that the dining room was set up for big parties was a load of garbage. I made it back to our lounge seat and mentioned this to my wife as the waitress reappeared with two glasses and large bottle of water for our little table. She got the glasses on the tiny square of wood okay, but missed with the bottle which flew out of her hands, hit me in the chest and dumped water all over my wife and me. I guess I should have been happy that it wasn’t a carafe of red wine. They were nice enough to move us to another tiny little table tucked farther away in the darkest corner of the lounge. There was no apology and in fact when the waitress came back, she literally slammed the glasses down on the little table and was throwing major stink eye in my direction. I almost felt obligated to apologize to her for being upset that they put us in a crap location, treated us poorly and dumped water all over us. To be fair, I really can’t say anything about their food since after a good dousing and experiencing the industrial sized can of poor customer service, we decided to remove ourselves from their uninviting lounge before our waitress would have to deliver cutlery to our table and avoid the possibility of losing an eye to flying chopsticks. So if you are looking for the polar opposite of what Las Vegas hospitality used to look like, gird up your loins, put on your favorite water resistant clothing and make a reservation for thirty to forty minutes before you want to eat and dial up Wakuda for a fun night of being treated like crap!
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