Need to change the date but its being worked on - Waldorf Astoria Las Vegas - Trade Reservations
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Waldorf Astoria Las Vegas Reviews from The Last Year
LACK OF BASIC AMENITIES, FOOD, AND SERVICE :-(
I'M GONNA MAKE THIS QUICK.... THE POOL: - ON TUES & WED, THE POOL IS OPEN BUT THERE IS ZERO SERVICE FOR GUESTS - No one helps you with your chair or towels - it's all self-service - There is Zero food - guests had Uber Eats or you had to go up to the dinky restaurant and bring it down I guess but the restaurant is extremely weak, too - They have a self-service bar that you have to walk up to and order and I believe it closes at 4pm - drink menu is extremely limited - You have to lug the umbrellas by yourself around the pool - my husband basically through out his back because they are on heavy metal stands and the 2 very young employees just stare at you. WHEN WE COMPLAINED ABOUT THE LACK OF SERVICE IT WAS ALL FINGER POINTING. THE STAFF SAID IT WAS THE POOL MANAGERS FAULT AND THE POOL MANAGER SAID IT WAS THE GENERAL MANAGERS FAULT AND I'M SURE THE GM WOULD SAY ITS THE HOTEL OWNERS FAULT! My husband and I were looking forward to relaxing a few days at the pool after a conference and it was anything but relaxing... FOOD: - Super weak!! There is only 1 small restaurant and it looks like a tiny hospital cafeteria - Room-service menu is also extremely small and there are hardly and pictures or descriptions and it's on-line only so you can't call and ask questions. TV: This was a shocker....THERE IS ZERO WAY TO STREAM OR CAST so all you have to watch (and we were here for 4 days) is local cable channels and some sports. My husband and I were stuck watching Pawn Stars at night! I have never been to a hotel that didn't have Hulu and Netflix and most have Amazon and Pandora....they had NOTHING!! And they claim to have just remodeled. Clearly the TV's were not updated. We asked the staff if we could at least borrow an HDMI cable to connect our laptops but they were not able to fulfill that request. THE SPA IS FINE - ROOMS ARE FINE - LOCATION IS GOOD - There is no casino here so you would think they would have great amenities to make up for it but NOPE!! This was our 2nd time here and I won't be back.
Save your money and stay at the $39.
00 circus circus. It just astounds me to see a historically fabulous brand reduced to mediocrity by Millenial management. I've been staying at the property for over a decade (when it was the Mandarin) and every time I come it seems less and less fabulous. As someone famous once said: "you can put lipstick on a pig, but, it's still just a pig." The door men are on their cellphones, the evening turndown doesn't exist, check-in while friendly can't place you in the room category you paid for... It's painfully obvious none of the staff has ever actually experienced what a guest staying in the property would actually expect. I'm generally willing to pay a premium to get the "old world" experience, but, if it winds up being half-assed and undelivered I'd rather save my money and stay in a stereotypical Vegas dump like everyone else.
Amex Cardholders will be Rewarded
The Las Vegas Waldorf Astoria is a monumental deal for Amex Platinum cardholders who are also Diamond HHonors members. Amex Aspire cardholders benefit as well. All benefits stack. Start with the $200 annual hotel credit for prepaid stays through the Fine Hotels program. Booking through the program earns a $100 property credit, a daily $60 breakfast credit total for two people and a 4 PM late checkout. The latter is unheard of for Hilton family properties. And housekeeping was not banging at the door on the last day, either. Diamond members then enjoy an additional $50 per day for food and beverage. The Amex Aspire offers a $200 credit spent at resort properties twice a year. Had to create a spreadsheet to track our daily spending to make sure we exhausted the $520 credits over our two day stay. Fairly easy to do given the prices in the main restaurant. All of that said, we certainly enjoyed the property. Excellent service at the pool without the upsells common at other Vegas properties. Complimentary sunscreen and the ability to move umbrellas were nice touches. Nice that we didn’t have to endure booming music, either. Room was quiet and the blackout curtains did the job. Never saw the courtesy car and were told it would be a 90 minute wait to use it since it may not be reserved in advance. The restaurant service, cuisine and cocktails were excellent. Every server went the extra mile. Roses on Mother’s Day were appreciated. Very happy to stay at a non casino hotel without all of the accompanying nonsense that pervades those properties.
Perfect for a quiet Vegas experience
This hotel is perfect if you want to find as quiet and calming of a retreat right on the strip as possible. For that reason, I will always stay here when I’m in Vegas. None of the intolerable casino smoke and hordes of crowds but right next to them if you want to engage. The rooms are very tasteful and elegant with spectacular views of the strip. The 4 stars mainly reflects the relative lack of dining choices, the small pool area, and the fact our do not disturb spontaneously would turn off which lead to some near misses that would’ve been… suffice to say, awful.
TLDR: The first thing my daughter said to her father when
TLDR: The first thing my daughter said to her father when he picked us up from our Mother's day stay was that there were BUTT CHEEKS on the window. That's her memory of this weekend. Can't wait to hear from her teacher what she shares in class today. I would recommend checking in on your app as it tells you when the room is ready. Check-in was messy. There isn't signage or staff in the lobby to help. There is 1 line (no separate Hilton Honors line). They only do upgrades in person (maybe for the $20 trick or to size you up). If you want to check in 2 hours early, you must book a room for the night before. Hotel made it seem like they did me a favor that I had a room to go to when I checked in as several guests were stuck waiting for a text. She also kept having to run in the back, like to check with her manager if they could give me an upgrade or to make my room key, etc. Turns out she was the Front Office Manager. BIZARRE. Contrary to the welcome email I got after booking, I did not get a dedicated concierge for a flawless visit. You're routed through their ticketing system. I ended up having to follow up at the end myself as they didn't deliver. Maybe if I was just booking a spa appt or dinner reservation, they would have been helpful. We couldn't regulate the room temperature. It was ungodly hot (70) when we walked in. Took about 3 hours for it to cool down to 68. Ended up having to set it to 72 as it was too cold. Water pressure in the shower was lacking. Zero personal touches. At high-end properties, we've received a handwritten note with a small amenity. Nada. The concierge did send up a cupcake decorating kit later to celebrate Mother's day. The pool was empty. There's a towel booth but no attendant. Had to flag someone down to grab them. Room service has 2 separate charges (delivery and service). Allegedly that's gratuity. Not so sure b/c the server was surprised and really thankful when I gave him a cash tip. Food was standard, maybe not as good as the Wynn. Salad was exceptional - crisp and clean lettuce with the right amount of dressing. Seeing my girls so happy by the end of the night flipped my attitude toward the property. I would totally rebook this even though it was no better than a 3 star experience. They really loved the pool and the tub in the room. UNTIL......my girls had been looking out the window at the strip so I thought they must have dirtied the windows and left their handprints. We clean up after ourselves and I come prepared with wipes. Look a little closer and what do I see, it's very graphic and NOT my 7yo. I'm LIVID at this point as I cleaned the ottoman earlier thinking my kids left white stains on the ottoman. I'm now wondering if it's bodily fluid from a previous guest (GAG). Before ANYONE wants to claim that it's me making said smudge. Look, even in my prime before kids, my boobs did not look that great or in symmetry like a grade-A surgeon's touch. I message the hotel (a little after 9pm). I received the MOST PASSIVE AGGRESSIVE PETTY RESPONSE over an hour later from the front desk manager. Not even an offer to clean it up. They didn't take my invitation to come and see what they're now calling a "smudge". Even after I told them what the image CLEARLY WAS. By then, my girls has passed out so I waited til they woke up the next morning. We were out of there a little after 9am. Opted to eat breakfast off the property. The hotel's overall service was no better than a $19/night hotel on Freemont. Luxury five-star white glove this was not. It was more of a middle finger. They did live up to their promise of "AN UNFORGETTABLE STAY IN THE HEART OF THE STRIP". What a way to celebrate Mother's day. After proofing my review, I had my a-ha moment that the hotel probably only wants White customers. The people who didn't have to wait for their room, or had someone bring them towels at the pool, or received bottle water at check in, were...and all the people who had hiccups or had to wait for a text for their room were.....
A respite from the sound of boisterous vegas stteets
Stayed here for a weekend. Service surpassed our expectations. We arrive very late in the evening so we werent assigned to a high floor but we got upgraded to a bigger corner room overlooking the city. Hotel was clean and staff are friendly and corteous, easy to talk to. Had breakfast at zen restaurant and food was delicious and service was excellent. If you prefer a quiet hotel with no casinos and smell of cigarettes this is an excellent place but just was stones throw away from Aria, Vdara or Bellagio. All in all we loved our stay here and we’ll definitely stay here again next time we’re in Vegas.
Needs to be better
In Vegas for a conference that was taking place at this hotel. Guys at front door are good, told me about the free shuttle to places along the strip, and shuttle driver good, returned my phone which slipped out of my pocket during the ride. Gym is decent as are the lap pools. View was ok, not as good as Wynn Encore where I last stayed. I could see Park MGM, Aria and the canyons in the distance. But the low rise parking lot and another low rise container looking structure kind of ruined the canyon views just beyond. Elevators and corridors have a darkish theme, where you feel like someone should switch on more lights. Room was ok. Not as spacious as Encore but comfortable enough. Biggest drawback is that you can hear doors in the hallway opening and closing all the time. That’s annoying. They need to fix how the doors shut to dampen that noise. Housekeeping needs training. They clean ok. But they simply do not respect the do not disturb sign. On my first day, she knocks and then tries to open the door and was surprised when I opened it. She couldn’t explain why she tried to enter despite admitting she saw the impossible to miss red light is on. I wondered if she was up to no good so reported it to front desk. The manager texted me and said he will call me to speak but never followed up on that so we never spoke. On my last day, I got a late check out to noon from the standard 11am. A few minutes past 11, housekeeping again knocks and opens the door. Maybe this time she is wondering if I checked out already despite the do not disturb lit up. But if the red light is on, it’s common sense to call front desk and find out if guest is still there or not. For a tier 1 brand hotel, this is sloppy at best, suspicious at worst. And the manager not following up to speak with me shows amateur hour on full display. At the price point, I would go with Encore any day of the week unless you need to attend a function at the Waldorf itself.
Was so excited to return to WA for afternoon tea.
It was a huge disappointment. We were not informed when making the reservation that the tea lounge on the 23rd floor was closed for remodeling. Instead the tea lounge has been temporarily moved to the 3rd floor. The view is awful. Also it is in a very smell room with no ambiance. The food was underwhelming at best. Tea sandwiches were nasty and tasted like they had been made hours in advance. The scones were good. The desserts look like they were premade by Sysco. Nothing original, nothing fresh. Definitely will not be returning.
AWFUL CUSTOMER SERVICE!
I was due to stay at the Waldorf Astoria for a two night, three day stay. Something unexpected and horrible happened, so I reached out to customer service to resolve and salvage what I could of my reservation. For this to be rated a 4/5 star hotel, the customer service that I received from Crystal (guest services support to the front desk) and David W (assistant hotel manager) was not only condescending and unprofessional, but it was the worst hospitality experience I've ever had. They spoke to me like i was beneath them, uneducated, and could not understand simple policies (none of which I asked them to reiterate). They both cut me off mid-sentence and overpowered the conversation. I felt uneasy, uncomfortable, and unappreciagte as a customer. I asked to speak to David because of Crystal's lack of professionalism and honestly his was more worst. I very rarely do this, but please DO NOT book here based on the lack of customer service, alone. There are hotels, stays, and properties that actually value their patrons and Waldorf Astoria Las Vegas, from my experience, is simply not one of them.
Great Luxury Hotel
We had an amazing time at the Waldorf, Service was amazing, rooms are beautiful. Highly reccomended! When we had the do not disturb on, they texted us to make sur ewe did not use DND by accident, and to check if we wanted our room serviced! Tof shelf, 10 out of 10!
Calm Luxury on the Strip
Very nice, calm hotel on the strip. We loved being in a non casino hotel but being able to walk 5 mins to multiple casino resorts. Rooms are beautiful and housekeeping was detailed. The concierge was able to make us a few hard to book dinner reservations. Highly recommend if you want a quiet luxury hotel in the middle of the strip!
Stayed here for two nights in a King room and King suite.
Really enjoyable stay! :) The two rooms were clean and I love the coffee machine.
Stayed in multiple high end hotels in Las Vegas as well as
Stayed in multiple high end hotels in Las Vegas as well as other places around the world and unfortunately, Waldorf Astoria did not live up to its name. Did my reservation through AMEX FHR and 99.9% I've had positive experiences and the properties have accommodated us with the benefits. This property however was different. First, the 12pm check in was not given even when I contacted them prior that I'll be arriving earlier than usual. It would've been acceptable if they truly stated that they're not able to instead they led me to believe that they could. Then, worse of all... I was tricked into paying extra for a "upgraded" room when the room they gave me was run down, room had a view of the CVS billboard, electronics was not working properly in room, and had random construction noises every 8am. I requested to be moved into my original room but front desk kept telling me that they are "fully booked" It was also a bit of a treck to get to your room coz you had to go up into 2 sets of elevators every day. They also didn't change much and still reminded me of Mandarin Oriental hotel... Overall, my birthday was not as special as I'd like it to be given that I've always celebrated my bday there every year. Thank you Waldorf.
Based on our recently stay at the Waldorf Astoria located
Based on our recently stay at the Waldorf Astoria located on the strip of Las Vegas, unfortunately our stay was not what we had envisioned. My husband and I often stay at the Las Vegas strip when we are in town. We have stayed at more than 5 different hotels on the strip and heard raving reviews about the Waldorf. So we decided to book a few nights there and wanted to see what they had to offer. From the moment of checking in we asked to get a room upgrade since it was my husband's birthday. They were able to make those accommodations and I was looking forward to seeing the suite. When we got to the room it felt a bit outdated. The view was obstruct with the back of a billboard. It definitely did not feel like an upgrade...might have been a down grade from our original booking (we paid extra for the upgrade). The flooring was very scratched up and it just looked ruined down. What shocked me most was I notice the room was not properly cleaned. The coffee table in the living area had coffee/drink stains present. I then inspected the rest of the room and saw more stains on the vanity counter top in the bathroom. I didn't want to make it a big deal so I let that be and tried to be optimistic with the stay. The 2nd night we had issues with the lighting in the room. They were not turning off when we clicked the switch and had to call the engineering team from the hotel. They had to remotely assist us. Overall, our experience didn't feel like other hotels we've stayed at in Las Vegas. It didn't feel luxurious and the customer service was average. We've stayed at the Wynn, Aria Sky Suites, Caesars Palace, Palazzo, Resort World, and many more. We've always had excellent service from the time we check in til the end of our stay. The Waldorf was very flat in service and we hardly were able to get a hold of room service/front desk for anything. I hope my feedback can be used to improve the property in ways guests would feel more comfortable and have a more enjoyable experience.
Must Stay
Beautiful resort centered in the prime location of the Las Vegas Strip. The staff here are wonderful. We fully enjoyed our King Junior Suite and all of the amazing amenities it came with. Beautiful views of the Strip. Excellent service. Astounding F&B operation. The best Spa in Las Vegas. My Wife thoroughly enjoyed the pool's laid back atmosphere. If you are looking to party hard there are other resorts nearby that will facilitate. Hear at the Waldorf Astoria Las Vegas you can expect zen and with the most exquisitely luxurious comfort.
My partner and I stayed at the Waldorf Astoria for four
My partner and I stayed at the Waldorf Astoria for four nights what visiting Las Vegas. Overall, the room with modern and clean, but the construction of the lobby did not make the salary premium experience. There is ongoing construction for the lobby as of September 2023, which certainly changes the experience not for the better. There was still insulation visible, so it will be that way for quite some time. So as of now, you enter through the side entrance in the courtyard, which is basically by the event rooms on the third floor. The hotel is organized where the 23rd floor is the top floor and that's where the check in is. So outside of check-in, there is never any interaction with anyone that works at this hotel, except for the bellman near the side of trees. Always having to walk through the convention area to get to the elevators for your room is not a very premium experience. I assume once the lobby is finished that there will be a check in or greeting area, but until that happens, this is not a five star hotel. We got a nice base room on the 11th floor, which overlooked the Strip. There was a very nice working desk and lounge area in the king rooms. One issue that we constantly had was that our shades and drapes were all controlled with a touchscreen and none of the three touchscreens worked. We had maintenance to our room a few times, and even they struggled and had to reset the entire room. No communication from Management that basically the room was inoperable for parts of our stay. The pool area is quite nice and there are two different pools located near each other. During the day, there is a lot of shade at the pools on account of the building, which blocks the sun, which is a bonus. The pool is probably the best aspect to this property. Overall, we opted to stay at a hotel instead of a hotel/casino because we figured that the hotel alone would have to focus on hotel amenities and service as opposed to taking care of casino players. Unfortunately, the Waldorf Astoria, Las Vegas did not provide the service that you would get at Venetian or Bellagio, to say nothing if you were comped or had loyalty at the MGM or Caesars properties.
Ok girls if you want to be in Vegas on the decidedly
Ok girls if you want to be in Vegas on the decidedly upscale this is the way to go. In my little oasis I completely forgot I was in the middle of the strip. The rooms are comfortable with a soaking tub so you can feel entirely pampered. Very nice atmosphere unless you want the raucous Vegas casino experience.
Lives up to its name! Worth every penny; or in this case,
Lives up to its name! Worth every penny; or in this case, worth every bill lol! We loved the fact that it's a non gaming hotel; no stinky smoke veil and crowded casino. You can "check out" of the rowdy Vegas scene while ur here but still being able to enjoy the Vegas vibes when ur ready to go out. The location is perfect; the miracle mile is across the street. We had a great view of the strip. The hotel is impeccable and every thing in ur needs are anticipated and fulfilled . Our junior suite was amazing. Everything in the room can be controlled with a push of a button either from the entry or by ur bedside. Loved the standalone large tub, plush robes, slippers and Aesop bath products. The bed was heavenly!! We loved the spa and pool area; it was definitely relaxing and chill. There were no obnoxious drunks playing their loud music, etc.; just people having a great time. The pool area had enough music to add to the ambience but just enough that you can have a decent conversation without having the need to shout. The pool staff were attentive and friendly. Our drinks were barely empty and they were observant enough to refill our drinks in a timely manner. Overall, we highly recommend this place and we are definitely coming back!
Best hotel I have ever been to, the service was excellent
Best hotel I have ever been to, the service was excellent from the moment I arrived to the hotel. Ambiance was beautiful and room was very spacious.
My stay at the Waldorf felt like a retreat.
Its discreet entrance leads to a sanctuary of luxury. The room melds zen beauty with ultimate comfort, highlighted by a spa-like bathroom with bath salts and plush robes, complemented by Aesop products. The walk-in closet removes the clutter from the main area. And turn down service where they bring ice and water at night is always convenient. Compared to my recent stay at the Wynn, the Waldorf excels in providing a serene, comforting escape. It's not just a hotel; it's a retreat in the city's heart.
I went for a conference and the catering was on point.
I also wil say their chairs are comfy to a conference bc I did snooze one or two times lol. I will say though the lobby could use some work it's small and nothing is noted so I had no idea where to go. Also there is no parking it's all valet
Love this hotel and location.
Dont hesitate staying here. Great staff, extremely helpful
Food, service and ambience made for a wonderful experience.
Looking forward to our next visit.
Exceptional stay at the Waldorf Astoria in Las Vegas! This
Exceptional stay at the Waldorf Astoria in Las Vegas! This five-star hotel offers a distinctive getaway from the hustle and bustle of the Strip while conveniently close to everything. The amenities are nothing short of extraordinary: floor-to-ceiling windows, city and Strip views, soaking tubs, you name it - they have it. The service provided is of the highest standards. In-room dining experience, on-site restaurant, and the hotel bar are all phenomenal. The only drawback during my stay was that my key card kept malfunctioning and I had to get it replaced at the front desk each morning I was there. Even with this minor inconvenience, I wouldn't hesitate to stay here again!
I had the unique opportunity to stay at the Waldorf Astoria
I had the unique opportunity to stay at the Waldorf Astoria Las Vegas twice during the holiday season - once at Christmas and then on New Year's Eve. Both stays offered distinct experiences, shaped by the occasions and the different booking methods. Christmas Stay - American Express Fine Hotel and Resorts Benefits: My first stay was booked through the American Express Fine Hotel and Resorts program, which came with a suite of benefits that enhanced the experience significantly. These perks, including possibly room upgrades, early check-in, late checkout, and additional amenities, made the Christmas stay feel particularly special and luxurious. New Year's Eve Stay - Hilton Diamond Member Perks: The second visit was booked as a Hilton Diamond member, where I used my free reward night ( 80k points) for New Year's Eve - a fantastic value, especially for such a high-demand night. The highlight was the $200 upgrade to a panoramic suite. The suite was nothing short of spectacular, providing an unforgettable view of the New Year's fireworks. It was a remarkable way to ring in the new year. Room Service: During my stays, I indulged in room service, ordering a burger, spaghetti, and breakfast. Unfortunately, the food left something to be desired. It wasn't up to the mark you'd expect from a high-end establishment like the Waldorf Astoria, lacking in flavor and presentation. Valet Service: A significant plus was the valet service. The ability to call down and have the car waiting was incredibly convenient, especially in the hustle and bustle of Las Vegas. This thoughtful service saved precious time and reduced any potential stress related to transportation. Hotel Access and Amenities: One notable limitation was the access to hotel amenities prior to check-in. Unless you have a spa appointment, there's not much to do if you arrive early and your room isn't ready. This can be a bit of an inconvenience, particularly for those looking to make the most of their stay from the moment they arrive. In addition, the need to use two elevators to get to the room was a bit of an inconvenience. Overall Impression: The Waldorf Astoria Las Vegas shines in many areas - exceptional service, luxurious accommodations, and memorable views. However, the room service quality and limited pre-check-in amenities slightly marred the overall experience. That said, both of my stays were enjoyable, with the New Year's Eve experience being particularly noteworthy due to the panoramic suite and the breathtaking fireworks display. I would recommend the Waldorf Astoria for those seeking a high-end Vegas experience, with the advice to possibly dine outside the hotel for more memorable meals.
Quiet luxury oasis in great location
Quiet oasis near everything! I would definitely stay here again. Room was very clean and large. Beds were very comfy. I liked that the closets/changing area were separate from bedroom area so not waking anyone up if need to iron and get dressed before anyone else. Bathroom is huge. Double vanity, separate room for toilet, good water pressure in shower. Turn down service at night was a nice extra touch. Definitely recommend paying for the pretty “city view” to get Paris Eiffel Tower view. I liked that the hotel didn’t have a casino because it was a quiet retreat to escape to when done with the hustle and bustle of strip. Great location, CVS right downstairs, short walk to Aria, Park MGM. Service was excellent throughout hotel. The only inconvenience is that they are remodeling the main floor lobby, so right now you need take the elevator to 3rd floor, walk down a hallway and then take another elevator to the current 23rd floor lobby. They said should be done next month, not a deal breaker to me as the positives far outweigh this temporary issue. Highly recommend!
Las Vegas's Best Hotels that are most frequently booked by customers of Waldorf Astoria Las Vegas
Ranked #20 in Las Vegas's Best Hotels.
Need to change the date but its being worked on
By 👻 @CompactFlame75, 05/08/2024 12:18 pm
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How do I modify?! I am no longer traveljng that day but since the reservations opened up today someone grabbed it and is working on it for a month from now and i cant figure out how to and if i can modify the date!
1 Answer
2 Comments |
Give the best answer |
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Answer from 🍑 @BraveCloth47 (05/08/2024 12:22 pm)
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State it in the bid discussion
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Comment |
By 👻 @CompactFlame75 (05/08/2024 12:43 pm)
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By 🍑 @BraveCloth47 (05/08/2024 1:35 pm)
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