AppointmentTrader FAQ - West Lake Restaurant Melbourne - Buy Reservations
Getting a Reservation at West Lake Restaurant Melbourne for Today or Tomorrow is Easy!
Buy a verified reservation at West Lake Restaurant Melbourne from someone who doesn't need theirs anymore.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
West Lake Restaurant Melbourne Reviews from The Last Year
Dreadful experience
Never going back here again. We had been loyal customers for many years but this visit ended that. Booked days ahead for Sunday yum cha with friends. We had two booking slots to choose from 11:00am and 1:30pm. 11AM was too early so went with 1:30pm. Upon arrival at 1:30pm we were shown upstairs (no offer of upstairs or downstairs given). Yum cha offerings that arrived on trolley were sparse, mildly warm if not cold and poor quality. Suddenly at 2:00pm yum cha trolley service ended. When questioned why we were told yum cha service upstairs ends at 2:00pm. Only goes longer if you are seated downstairs. This was never mentioned at any point until now. The staff were rude, the quality of the food was poor, we had to ask many times for additional dishes that were ordered first up for a vegetarian customer with us and it cost a fortune. Never going back again. I have already been given names of superior venues in the same area that people rave about. West Lake has lost the plot and lost a loyal group of customers.
Another stupid surcharge
Reasonable yum cha ruined at the end by stupid surcharges. Surcharge because it's Sunday, surcharge because I use my EFTPOS card. It's a wonder I don't get a surcharge to have a glass of water, which I had to ask for 3 times
Surcharge surprise.
We enjoyed a very nice meal and were served quickly as we were going to a show, On payment we were surprised to be charged a 15% surcharge, it was quiet Tuesday evening. We won’t be returning to this restaurant.
Animal cruelty at it finest
Never go to this animal abusive location, see the photos for your self. Dead / dying fish in the tank. How is this ever ok Australia? Owner & workers totally ignorant to my plea.
Very bad service
Very bad service. The waitress was so rude and old man as well. Last time I went there at lunch time, she simply said No Seat to me while there were so mnay seat empty. I was asking for mango juice, he replied No back to me straightaway. So inpatient, and the quality of dishes is terrible. Will never go again!
Food Is Good But Customer Service Lacks Common Sense
My spouse and I went after the tennis open late in the evening. It seemed like every step of meal had to be initiated by us. No initiative to come back to take our order. Neglecting to bring glasses of water and a pot of tea after we requested it. We had to ask twice and I witnessed another table getting up to ask for water. Waiter made a snide remark when we asked for dinner plates (twice) and then brings us dessert size plates. What are we suppose to do, eat from the serving platters? They never came by to ask how the food was and not one finished serving plate or anything was cleared from our table during the entire meal. On the other hand the food was tasty and enjoyable. Excellent wok flavor with our fried noodle dish. Won soup was good. Too bad the poor service and attitude didn’t match the cuisine level of satisfaction.
Won’t be back
I visited Westlake Chinese restaurant (Bourke St, Melbourne) on 9/01 for yum cha. Seemed like a good idea at the time. Let’s say customer service isn’t their forte… When I walked through the door the so called Maître D stood in the middle of the restaurant, not even acknowledging me. I walked to him. Anyway, after being seated, a waitress came by and served me some tea. Then waited for 10 minutes or so before the ladies with the trolleys came by with food. Picked a couple of dishes and requested one specific one. “It’s coming” came the reply, so I waited…a bit later some dishes came & one of them was similar to what I wanted but not quite that I was after, so I asked the waitress again & once more (3 x) …. On the last round the very same waitress asked “what are you after” I got up and told her that I asked her 3 times for a dish & went to pay. What annoyed me is that a lot of tables were able to order dishes not on the trolleys and got them. Is it because I couldn’t speak the language? As the same were more attentive to those who spoke the same language. That’s not acceptable as we’re all in the same country!
Westlake is still good, but prices have jumped a lot
This is our go to restaurant when we come to Melbourne. There were 6 of us including 2 little girls, we had sweet and sour soup, roast pork, half a Peking duck and Cantonese beef, the meal overall was normal Westlake standard with the exception of of the beef which was tough and we sent it back. We replaced the beef with salt and pepper prawns which was the pick of the dishes Service was excellent as always and Westlake was still very busy, the fried rice was ok but it was lots of rice and very little extras. Prices are way up,$20 for fried rice and &40 for salt and pepper prawns
Westlake, you’re terrible and it’s time for you to go.
I’ve been coming here regularly since 1995 . Starting when I worked for a bank in the city and up until now when I’ve been bringing my family of 5. Lunches, dinners and weekend Yum Cha have always been nice. Prior to tonight, our last visit back in May wasn’t good. We all were sick after dinner. We thought perhaps it may have been something else but tonight proved otherwise. We walked in just after 6pm, plenty of tables and more staff than rice grains. We were promptly rushed to a table but at the front near the window, but then moved by the owner to a table down the back where he said someone was sitting at that 1st table. We were swarmed by multiple waiters asking for our order before we were even given menus. This was not a good sign. I asked for some water and soft drinks for the kids but after asking us several times for our food order, they still hadn’t bought the drinks. Once the drinks came , we went to order our food. It was very obvious that both the food menu and wine list had significantly increased in price, say about 300% compared to current inflation since May. A bottle of wine that was $23.99 at the bottle shop down the street was on the menu here for $84.00. $17.00 for prawn toast - I thought that was a whole loaf but it turned out to be half a slice cut in two!! Then $15 for 5 pieces of Chinese sausage - seriously. To make it worse, all food came out cold. And when the steamed rice didn’t arrive after asking for it 4 times, we were told that they were very busy and no staff, despite 6 waiters standing idly by. Steamed rice then suddenly arrived, piping hot and burnt my son’s hand. The bowl was untidy and looked like it was some other diners left overs. They clearly just microwaved it as the steam stopped after a minute or two and it turned hard like a rock. Overall it was just terrible. Service was poor and they couldn’t care less. Despite 25 years of supporting them, this new owner who’s the protege of the original tall slim guy with the mustache, has one service for Asians and another sub level for others. Never again - NEVER!!
In decline. Now it’s just an expensive way to fill your stomach with oily stodge.
This was the go to place in the ‘80’s….. it’s been in a slow decline ever since. The Yum Cha selections seem like they’ve been prepared in a factory somewhere. Lightly spiced, full of salt/msg/stock powder. Service is bad with staff straight of the boat unfamiliar with southern China/cantonese food. Beer is provided without glasses unless you request them. Stay away. You’ll be disappointed!
My wife and I found this to be the best Cantonese Chinese
My wife and I found this to be the best Cantonese Chinese restaurant in Chinatown. We both enjoyed the Mongolian Lamb, and the pricing was reasonable; the service and ambiance here was warm and inviting. We had dinner here twice trying the beef with broccoli on our second visit.
Melbourne's Best Restaurants that are most frequently booked by customers of West Lake Restaurant Melbourne
Ranked #5 in Melbourne's Best Restaurants.
AppointmentTrader FAQ
Questions and Answers around the platform.
56,320 People following
955 Questions
652 Answers |
Ask a question about AT |
Tune into NBC News - Top Story Tonight 7:40p ET |
Let’s go. Get more people placing bids!
I will give you 50% of ALL of my PROFITS if you teach me how to make profits? |
LOL. Thank you The New Yorker.
Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ |
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Well through rate holding money for 180 days
Just wanted to put this out there as I find it quite weird. AT will hold money if your sell through rate is to low. I find this strange as you would think that sell through rate should reflect more on AT not marketing their site well enough to generate sales. It seems weird to punish sellers for listings not selling.
Give the best answerRestaurant Bought/Canceled Their Own Reservation
I accepted a bid for a popular restaurant in Los Angeles only to receive a phone call shortly thereafter informing me that the reservation had been canceled due to it being listed on AT. I of course need to subsequently cancel the reservation on AT but get this warning that my status will be negatively affected for doing so. I've reached out to customer support about this several times with no response, not sure what to do in this station. Hoping someone can advise.
Give the best answerNo cares
Why is no one even looking at my reservations let alone send me a bud? They are top rest on weekends…any tips??
Give the best answerHow do I promote my first listing?
Any ideas on how to promote my first listing (reservation for tonight)?
Give the best answerHow can I access a buyer's bid listing?
I am trying to see if they would accept a smaller table size, how can I interact with the buyer?
Give the best answer4 Charles black listed me?
I had a bunch of resys and they cancelled them all and now when I get an alert and try to book it says the reservation is no longer available... has this happened to anyone else? Any recommendations on what to do?
Give the best answerPayouts
Anyone can help with payouts, support hasn’t been helpful at all. My funds cleared and I can only retrieve $50 usd a day with a $5 fee and a % per transaction. It would take so long and so much in fees. Thanks!
Give the best answerDoes support work ?
I am having a tough time contacting and elucidating a response from AT Support. I had a listing at 6pm, which was a mistake as the actual listing reservation was at 11pm. This got somehow approved by AT, and a customer bought this from me for 6pm. I want to cancel this listing and refund customer , but there is no way of doing this ! This is so frustrating and making me lose hope on AT. Can someone help me please?
Give the best answerDoes customer service exist!!!!?????
This app is horrible I bought a res it was listed as one day but the actual res on a different day. Have messaged support non stop no reply. There goes $200+ thanks appt trader! Such a scam
Give the best answerPayment for selling
How do I receive information if someone wants to buy my reservation? How do I get paid?
Give the best answerHow can we take our restaurant off your list?
Dear Appointmenttrader Team,
I am the spokesman of the Hofbräuhaus in Munich/Germany.
We don not want to be on your App, since Reservations in the Hofbräuhaus are free.
Please take us off this list!
Please do answer and confirm this.
Thank you and best regrads
Tobias
Medien Hofbräuhaus
Banned from Resy for selling reservations- Do we have a rat on our hands???
I am new to this app and started off by selling a polo bar reservation and then quickly sold one more reservation. Not long after I received emails from Resy saying all my reservations are cancelled and I am being banned from Resy for life. How could this have possibly happened without a rat telling Resy that I sold the reservation. I need some advice on this situation and let’s catch the rat!
Give the best answerBid and Buy Instantly
I have a big ongoing and it also shows someone is working on my bid. Today I see there is a " Buy Instantly " option at my portfolio showing same price I've bid for a reservation. I'm a bit confused, since my money has already been deducted from my credit card for the bid, do I need to pay one more time for the Buy Instantly? If I choose Buy Instantly, can I cancel my bid ( while someone is working on it )? Thanks!
Give the best answerFirst Sale Help
Having hard time getting my first sale. Any advice? I just want to get the ball rolling! Thanks!
Give the best answerChanging restaurant opening times
I have a reservation for Kasama Chicago I listed but it’s not showing up because the listed opening hours are only until 3 or 4 pm. My reservation is for their dinner service at 5. Is there a way I can change the times myself?
Give the best answerI got charged twice for a single reservation
How long until I get a refund? Support has been slow, has anyone else experienced this?
I tried purchasing the reservation at $55 but it failed. Then I purchased it for $30 and it succeeded. However the $55 charge still went through on my card and posted
Cancelled reservations due to posting it here
Restaurants are cracking down on reservations posted on here
Give the best answer0 views on my posted reservations
Any idea why my reservations have 0 views? Am I doing something incorrectly?
Give the best answerFinding reservwtion
What name do I say the reservation is under?
Give the best answerHow do I deposit $?
You can only deposit $50 at a time until you earn the “Sales and Low Refund Medal” I believe. Im new to this as well but the ability to deposit more money at once and increase your amount of listings comes with that medal.
Payouts
Anyone know how increase payout transfer to bank as I can only send $50 a day and they charge $5 for every transaction. There must be a way. I’ve contacted support two days ago and not a reply.
Give the best answerTransfer question
What do you do if reservation is an hour away and it still hasn’t been transferred? Don’t want to be embarrassed at restaurant. First time user. Thanks!
Give the best answerGetting started as a seller
Hey I just signed up. I'm in Kenya and I 'm looking to be a seller. Where can i get started?
Transfer
My reservation is today and my transfer is still not complete does that mean it’s not going happen ?
Give the best answerWhen do funds get released
My funds from first transaction were supposed to be released today at 5:30 EST. Still showing in deposit account and not main balance
Give the best answer