Arrived in anticpaition, food very good, service lacks finesse. It was my birthday celebration - Westerns Laundry London - Buy Reservations
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😒 3/5 - Arrived in anticpaition, food very good, service lacks finesse. It was my birthday celebration
By 👻 @ChristineT128, 07/23/2022 3:00 am
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We arrived at 2.30 for lunch. Ordered drinks and lovley pickles and bread. Then one member of staff appeared and said the kitchen closes in a few minutes you must put your order in. The urgency was not highlighted at the time of booking and anyway that is not the way to encourage fine dining in a relaxed manor. The menu is written on a board on the wall. You have to photograph it and share with your table. The writing is not clear and what if we did not have a phone? the wine and food were very nice. The young gentleman waiter was charming. Throughout the meal however there was noisy building works happening in the road and building adjacent. Despite us raising this as an issue the staff did not apologise We were alowed to order deserts which were very good. We then ordered coffee and about 10 minutes later we were told there was no codffee available. They would be grinding more for the evening. Why not for us? And as we paid and were getting ready to leave...one of the staff said "please can you leave we are getting ready for this evening". Service needs to be delivered with politness. The young man who served us was charming and we felt that he was given the chanrge of delivering messges from on high. Not good!!!! A restuarant with arrogance that lacks service Just a litlle thought and custome care and it could excel. But at the moment it needs improvement. It is the service from on high that needs a review and the Laundry can not rely on junior staff being the messenger Go on you know you can do it. Encourage us back!!! You are letting yourselves down its the ambience and food that keep you afloat
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