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Birmingham's Best Restaurants that are most frequently booked by customers of 670 Grams Birmingham
Ranked #22 in Birmingham's Best Restaurants.
🤮 1/5 - 670 Grams - Where the customer is always wrong
By 👻 @nathan c, 01/28/2024 3:00 am
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If you're going to do anything today please spare 5 minutes to read my honest review following dining in this restaurant on the evening of Saturday 27th Jan. I booked the chefs choice menu for my other halves 30th birthday, we had read good things about this place and we had been meaning to try it for a while. As we were seated at the restaurant a couple near us were visibly dissatisfied with the food, we overheard them complain that it isn't value for money based on what they had, I'm not one to be swayed by other people's dissatisfaction as everyone has different tastes and expectations, myself and my other half both said we would judge it for ourselves. The first dishes arrived, these were a flat bread, olives, cured meat, prawns and anchovies. The portion size would have been enough for one person but not for 2 to share. For context there were 5 small slithers of anchovies, 3 prawns, 3 slices of salami and 3 slices of beef with a small pot of olives, the next course came out which was a sirloin steak doused in peppercorn sauce with a tiny portion of potatoes, salad leaves and one shallot each. The food was okay, not brilliant but okay, what surprised me was after this course the waitress asked if we were ready for dessert, bearing in mind this meal was £140 up front I would have expected more. We had a dessert each, which again was okay. Myself and my partner were both dissatisfied with what we had for the money, had I not paid upfront I would not have paid £140 for that meal. I spoke to Rume who is the bar/wine manager and he couldn't apologise enough, we agreed that the food wasn't worth what we had paid and he asked me to email the restaurant and they will refund a portion of my meal. Whilst this was going on, the couple adjacent to us were also having the chefs choice but they had complained of both the quality and quantity of food. The chef then came out and started to berate the customers, suggesting that the male of the couple had an issue because the food wasn't cooked by a man and branded him chauvinistic. At this point I interjected and informed the chef that both myself and my partner were also disappointed and that a couple prior to us was also disappointed, this was met with "you're only piping up because they have". We left the restaurant and exchanged details with this couple as we were both going to complain, that evening whilst the events were still fresh in the memory I penned an email to the restaurant as suggested by Rume explaining my dissatisfaction. On the morning of 28th January I received a call from the restaurant, the male was abrupt and didn't formally introduce himself, I had to ask who he was and I was informed that it was intact Kray who I was speaking to. I was hopeful that the owner of the restaurant would be concerned that a number of customers had a negative experience in his restaurant, this wasn't the case. I was met with an argumentative individual who tried to suggest that the food I had consumed was in fact worth £180. I questioned Kray on the events of the night before and that it is supposed to be fine dining and that I had never experienced a chef come out of the kitchen to argue and berate customers, Kray then informed me that this chef was actually his wife. Kray tried to compare his restaurant to a cinema by saying " if you watch a film in the cinema and you don't like it you don't get your money back" the difference is this is a £140 meal with a service charge of £17.50 added and not a cinema ticket of £10. Kray really wasn't interested in entertaining a conversation and informed me that "I don't want to sound arrogant but we're doing well", the restaurant was busy, however, the restaurant seats around 10 tables at a time, 3 tables who had the chefs choice all complained, that is atleast 30% of the restaurant who wouldn't return, not factoring in any customers who hadn't complained that wouldn't return. Kray has said I'm not receiving any refund on the meal and that Rume should not be offering a refund as it isn't his restaurant, there is only one reason why you pay up front for this restaurant and it's because you would never pay full price for the meal after dining. Kray did agree to refund the service charge and my bank details have been sent, I am currently awaiting the transfer of money. Overall the value for money was very poor. It has cost me £140, however the cost to Kray will be much greater. I try to support independent businesses where possible, I will never step foot back in that restaurant or any other ventures which involve Kray. Also I have already shared my experience with family and friends who will also now never visit. They may do okay for the short term but I firmly believe they will not have repeat business, be removed from the Michelin guide and look to change the menu or concept again within 12 months. A real shame and disappointment.
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