Disappointing - Hotel Il Pellicano Porto Ercole - Trade Reservations
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🤮 1/5 - Disappointing
By 👻 @Stephanie Kaufmann, 07/04/2022 3:00 am
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My husband and I wanted to have a salad or coffee at the terrace in the afternoon and had no reservation, as we were passing by. At the front gate, we were told that they would check availability with the restaurant. After a while, they opened the gate (we arrived by car). We parked the car, went to the reception and were, again, asked, if we had a reservation. The staff seemed very unfriendly and not welcoming at all. We told them that one of their staff members had already checked for us. After some awkward whispering and phone calls, one of the staff people admitted, it had been him who we spoke to. That they don‘t welcome any outside guests for coffee at the terrace. I stated that this was a pity, since we also wanted to have a look at the hotel for a possible later stay there. He offered to show us around. We were so turned off by the attitude of this hotel that we were no longer interested. There are numerous wonderful luxurious hotels in the world, so why would any guest want to put up with an arrogant attitude like this? Very disappointing indeed. And surprising to us that nowadays it is even possible for any touristic place to treat potential customers like this. The internal miscommunication was clearly not our fault and should have been handled much better by the staff. This place will definitely not see us ever again and we will for sure not recommend it. A pity! The location would have been nice!
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