Beautiful property but service needs improvement - Hotel Il Pellicano Porto Ercole - Trade Reservations
Save up to 30% at Hotel Il Pellicano Porto Ercole!
Have someone use their loyalty points to book your stay or buy a reservation from someone who can't make it to theirs.
If there is nothing that fits your schedule, you can bid on your preferred time.
We only list verified Reservations!
All listed Reservations are reviewed by our team before appearing in the calendar or being allowed to answer a bid you place. That's why AppointmentTrader comes with a included Money Back Guarantee for each transaction.
![Read Less Action Icon](/images/ios-arrow-up.png)
- Any Room Type
- Any Standard Room
- Double Sea View Room King Twin Bed 35sqm 376s Q Double Sea View
- Double Garden View Room King Twin Bed 35sqm 3 76sqf Double
- Double Standard Room Queentwin Bed 24sqm 258 Sqf Courtyard View
- Classic Room Queentwin Bed 24sqm 258 Sqft Courtyard View Classic
- Any Suite
- Argentario Suite King Bed Private Pool 105sqm 1103sqf Argentario
- Junior Suite Garden View King Or Twin 40sqm 430sqf Junior Suite
- Master Deluxe Suite Sea View Kingtwin Bed 75sq M 807sqf Master
- Deluxe Suite Sea View King Twin Bed 65sqm 699sqf Deluxe Suite
- Pellicano Suite Sea View King Or Twin 192 Sqm 2066 Sqf Pellicano
- Junior Suite Sea View King Twin Bed 45sqm 484 Sqf Junior Suite
- Junior Suite Sea View King Twin Bed 45sqm 484 Sqft Junior Suite
- The Pellicano Suite Sea View King Or Twin Beds 192 Sqm 2066 Sqft
- Iconic Suite Sea View King Twin 100sqm 1076sqf Iconic Suite King
- Junior Suite Garden View King Or Twin 40sqm 430sqft Junior Suite
- Master Suite Sea View Kingtwin 75sqm 807sqft Master Suite Sea
- Deluxe Suite King Twin Bed 65sqm 699sqft Deluxe Suite King Or
- The Argentario Suite Private Pool 105sqm 1103sqft The Argentario
- Any Executive Suite
- Executive Master Deluxe Suite Sea View King Twin 100sqm 1076sqf
- Any Superior Room
- Superior Room King Twin Bed 35sqm 376sqft Superior Room Sea View
- Superior Room Garden View King Twin Bed 35sqm 376sqft Superior
0 | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 |
Porto Ercole's Best Hotels that are most frequently booked by customers of Hotel Il Pellicano Porto Ercole
๐ 4/5 - Beautiful property but service needs improvement
By ๐ป @babs441, 09/06/2022 3:00 am
|
|
I spent 3 nights at Il Pellicano and I absolutely loved the property it but it could use some improvement. The room was comfortable, toiletries were great, and so were the linens. Housekeeping did a great job and I really enjoyed the little daily gift they would leave. It's a nice touch. The property is breathtaking, beach club area and the pool staff were very nice, so is everyone at the SPA. Restaurant service is VERY Inconsistent. Some of the staff are great others are lost.I also think it's a language barrier, but a hotel of this caliber should not have this issue. I was told to make a reservations for the restaurants when I checked in. So I did, when I arrived for my first dinner they couldn't find the reservation I had made 1 hour ago and kept asking if I was guest in the hotel, after that she kept asking if I was dining solo. The hostess literally asked that 3 times, she couldn't wrap her head around the fact that I was traveling alone. And everyday I would see that hostess she would again say just one again. The food at Pelligrill is average, when I went for lunch I had asked what a dish was and the waitress replied it's a sweet pig, when the dish arrived it was a plate of Prosciutto with cheese. That was not what was on the menu. One day I had lunch in the bar area and they took to 20 minutes to acknowledge me then another 20 minutes to bring the check only for it to be under the wrong name. At that point I got up and just went to bar to get my bill. Their Michelin star restaurant was very good but service inconsistent some waiters were great other left a lot to be desired and the presentation was inconsistent. One night I ordered beef tartare and the presentation was spectacular it came out in the mise en place and it was prepped in front of me the following night it came ready out of the kitchen. Breakfast service was the same. Some days it was great the other days it took 20 minutes for them to come get my coffee order. The dining service is a little too lax. And thing is there seems to be enough staff it's just that they aren't alert. I will say the staff at the SPA were great. I loved the property and the fact that there really isn't anything to do other then to relax.
0 Replys
0 Comments |
Be the first to Reply |