Not a 5* hotel. outdated rooms. Slow service. Low quality food. - Madame Butterfly Restaurant Ialysos - Buy Reservations
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🤢 2/5 - Not a 5* hotel. outdated rooms. Slow service. Low quality food.
By 👻 @Severina T, 06/23/2022 3:00 am
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Hello,
To give some background, I’m a young, avid traveller and lover of islands/beach vacations. On this occasion, I was travelling with my mother, who works as an emergency doctor in the UK.
We picked this hotel via an agency and based on the price point (highest offered on the website) and the photos (looked modern, cool, calm & relaxing).
I cannot fault the lobby upon arrival - overlooks the impressive pool and has interesting decor (red & cheetah print). The bar looks very charming.
We checked into our room and the disappointment started. It was Communist-era wooden bed frames and I wouldn’t have even rated it 3* worthy. We complained to reception and they told us they had upgraded us to this room. We were offered to view our original room, which we preferred and moved to. Our luggage was left behind in the lobby and we had to contact them via WhatsApp to receive it.
The room was fine but not “luxury” and the bathroom (photos attached) was probably last renovated before I was born (1992, for reference). I’ve never seen such an old hairdryer in a hotel purporting to be luxurious.
The next morning, we went to breakfast. Having stayed in other Grecotel hotels and other Greek islands, I was surprised by how small and unvaried the choice was for such a large hotel. The food was low quality (scrambled eggs were awful), lots of carbs and somehow even managed to get a Greek salad to be unappealing. The service was also lacking - often long queues to be seated and forgotten coffee orders almost every morning (we stayed 8 nights).
We only visited the hotel beach the first day we arrived (photo attached) and it was really disappointing for a Greek beach. Pebbly & what looks like a safety hazard - an old disused pier/dock.
We rented a car and visited Sandy beaches the rest of our holiday.
Sorry to say, it is the last time I will stay at a Grecotel.
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