Lovely hotel with great staff - Madame Butterfly Restaurant Ialysos - Buy Reservations
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🙂 4/5 - Lovely hotel with great staff
By 👻 @Emily2704, 06/28/2022 3:00 am
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Check In:
We arrived to this hotel and were immediately greeted by the concierge who took our bags for us and lead us to the lobby bar for a welcome drink and we met our check in person. It's a nice touch to be able to have a drink and check in with an iPad rather than standing at a desk. (A note that the Reception desk isn't obvious when you enter, it's just off to the left as you come in the front door) Our only quibble at this point was we were left waiting 4 hours for our room despite using the Hotel App and Whatsapp to ask. Not a major quibble as we enjoyed the all inclusive drinks at the bar while we waited.
Rooms:
Our room was 710 and was lovely and clean. The rooms are a little dated looking but always immaculately clean and everything worked in the room. We weren't bothered with the TV and to be honest only used our room for sleeping, showering and getting changed for the evening. The view was lovely and the rooms were fairly large including a sofa and chair. I've seen people mention that they got 2 single beds pushed together, we had this and didn't feel it was an issue, at least my other half stayed on his side of the bed for once! :)
Dining:
The buffet restaurant for breakfast and dinner and beach restaurant for lunch were always well stocked and had various choices for food. There was always something you could choose that you would be happy to eat. Breakfast was a wide selection and special mention to the pastry chef who was there cooking fresh pancakes in the morning and different fresh made desserts in the evening.
We managed to get a reservation in all 3 a la carte restaurants (a tip that if you can't book on the hotel app, just go to reception and ask if they have any space)
The Asian, Italian and Greek are all amazing and great quality food. I would recommend all of them and it was a nice break from buffet food.
We need to mention Ilias from the beach bar who was absolutely fantastic! Super friendly, helpful and one of the most hard working people we saw. I would love to see how many steps he does in a day!
Entertainment Team:
We loved the entertainment team. Michele the Entertainment Leader is fantastic, friendly and approachable and ran a great water aerobics class! A special mention to his music choices for the music around the pool. Sara is a ball of energy and always up for having a laugh. We had great fun in the water polo match (something we wouldn't normally do but Sara made it really fun) Magdalene is also a special mention with her water yoga and calm energy she brings. I was recovering from a knee op and she offered a yoga session tailored to recuperating my knee. A lovely touch.
I would say that the evening entertainment is geared towards the children as a whole but they have music duos and a DJ for a chilled out evening for the adults in the beach bar. If you want more, head to Faliraki or Rhodes Old Town which are a cheap taxi ride away and are great!
Facilities:
The pool is always clean - there is a pool guy who cleans every morning. You do need to arrive early in the morning to get a sun lounger as despite the hotel policy of not saving sunbeds for hours without anyone using them, people still do it. In our stay, the hotel staff did remove towels for those where they were left unattended for an extended period of time. There are plenty of loungers in the garden area and beach that you can use around the pool. I think due to Health and Safety they only have a set number already out by the pool which is fair enough.
The housekeeping staff are friendly and do a fantastic job around the whole resort, not just in the rooms. They always say good morning and work very hard!
We didn't use the spa but the lady who comes round isn't pushy or rude and the prices looked reasonable.
We didn't really sit on the beach as we preferred the pool atmosphere so can't comment too much on this but it always looked clean.
The lobby bar drinks service is a little on the slow side, with wait times being a little less than acceptable but just order 2 drinks at a time :)
Final Points:
We stayed for 10 days at this hotel and it was extremely relaxing. We will look to return again in the future!
Tips and Tricks:
- Towels are located from 10am-3pm every day just by the beach in a hut. It's not obviously placed
- You can find all the cocktails and drinks menus on the hotel app which you will need to download when you arrive
- If you want a sun lounger all day in a prime spot, you will need to get up early to get one. (By 8/8:30am was the norm when we stayed)
- If you miss lunch, they do takeaway boxes from the beach bar of burgers, club sandwiches, toastie and salads. Well worth it as extremely tasty!
- The ice cream is a must down at the beach bar!
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