Unreliable Service, Food subpar - Margaritaville Restaurant- Times Square New York - Buy Reservations
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🤢 2/5 - Unreliable Service, Food subpar
By 👻 @nagsteve, 05/17/2022 3:00 am
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So many great options for food in NYC, unfortunately this one falls short. While staying at the resort, we dined at this restaurant and regretted it. The restaurant crew appeared under staffed and poorly trained, a death sentence for a service industry.
We were seated and ignored for 20 minutes. Upon ordering, there was another 40 minute delay until food arrived. We ordered drinks in the meantime. The margarita glass was small and over half of the glass had ice. This was a disappointment at this price point. The food was not much better. The chicken salad I ordered had wilted lettuce and the chicken was so dry it was essentially a jerky. The wait staff only checked on us after seating and to give us the check. I did get her attention and relayed my issue with the salad. Her response was “I’m sorry”, no offer of correcting the problem was given. The dessert was delivered by another staff member who just tossed the plate onto the table. I am not picky nor a fussy person, but I was shocked.
The restaurant was less than half full so I am puzzled as to why the service and food was subpar especially given the reviews. The next day out of convenience we tried to just get appetizers at the sister restaurant Landshark -as we were in a hurry. We waited 10 minutes and no one acknowledged us. So we went across the street to the Yardhouse and was met with a super friendly and efficient server. He had the best recommendations and the food was very good. Go there instead af the resort restaurants. You will feel as if they want your patronage.
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