I contacted the restaurant 4 hours before my reservation to - Meraki Restaurant & Bar London - Buy Reservations
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🤮 1/5 - I contacted the restaurant 4 hours before my reservation to
By 👻 @John B., 01/06/2022 3:00 am
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I contacted the restaurant 4 hours before my reservation to cancel. They refused to cancel and charged me £50 per person, notwithstanding the fact that the cancellation policy on the OpenTable site was £30 per person. My partner was exhibiting Covid symptoms and needed to get tested and the results were not going to be available to honor the reservation. I understand a cancellation penalty, but to charge £100 on a Tuesday evening, when the customer gives 4 hours advance notice during a rise in Covid cases in London, is draconian and entirely disproportionate to the impact on the restaurant. With this type of attitude and policy towards potential customers is reason enough for me to never darken their doorstep.
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