Palace Hotel, a Luxury Collection Hotel, San Francisco - Trade Reservations
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- Any Room Type
- Any Superior Room
- Superior King (1 King 300sqft/27sqm Wireless)
- Superior (2 Doubles 300sqft/27sqm Wireless In)
- Superior (2 Doubles 300sqft/27sqm Wireless)
- Any Deluxe Room
- Deluxe Room King (1 King 330sqft/30sqm Wirele)
- Deluxe Dd (2 Doubles 330 Wireless Internet F)
- Deluxe Room King (1 King 330sqft/30sqm)
- Deluxe Dd (2 Doubles 330 Wireless Internet)
- Grand Deluxe (1 King 360sqft/32sqm Wireless)
- Deluxe Dd (2 Doubles 330sqft/30sqm Wireless)
- Any Suite
- Junior Suite (studio (Style) 1 King 405sqft/36)
- Superior Suite (1 King Sofa Bed 430sqft/39sqm)
- Deluxe Suite (1 King Sofa Bed 600sqft/54sqm 6)
- Palace Suite (1 King Sofa Bed 880sqft/79sqm 9)
- Junior Suite (studio (Style) 1 King)
- Superior Suite (1 King Sofa Bed)
- Deluxe Suite (1 King Sofa Bed)
- Palace Suite (1 King Sofa Bed)
- Any Executive Suite
- Presidential Suite (1 King Bathrooms: 1.5 200)
- Presidential Suite (1 King Bathrooms: 1.5)
Palace Hotel, a Luxury Collection Hotel, San Francisco Reviews from The Last Year
Excellent hotel
Very nice very clean hotel. All the hotel staff were amazing and very friendly. The rooms were immaculate and well maintained. Had clean bed every night. The pool was also very clean and nice. The food there was excellent as well. Very nice small hotel club available
Great Hotel for business or pleasure
Absolutely beautiful, historic SF gem. Very kind, helpful and happy staff. Great neighborhood with easy walk anywhere in the city and a muni/BART stop right across the street. It's my always go-to if they have availability. Highly recommend!
Amazing staff.
Beautiful hotel within the financial district. The included breakfast every morning was superb and in an amazing setting. The only opportunity I would suggest is offering dressers/a chest of drawers in the rooms. Otherwise, fabulous!
Recommended to Marriott Elite member
Excellent hotel in historic Frisco location! The stay was pleasant . Front office was very helpful and cooperative. Thank you for the upgrade to a Palace suite - much appreciated. We would highly recommend this property to a Bonvoy Elite members.
Extravagant
Immerse yourself in the opulence of the beautiful rooms with kind beds and regal linens. Indulge in the ultimate relaxation with a soothing soak in the Jacuzzi tub. Every detail has been carefully curated to ensure your comfort and satisfaction.
I feel like this hotel stole money from us.
We booked using Amex FHR, prepaid $350, 6 months ago, in order to receive the FHR benefits such as free breakfast. The card was cancelled since then, and they would not provide us the benefits we paid since we didn't have another Amex card with us. I spoke with a manager, Josue, who said it was in the fine print that we needed the card for incidentals (we had none) or we would not get the benefits. I asked as a courtesy just for breakfast, but Josue rudely told me there was nothing he could do because of Amex. I said certainly as a manager of the hotel he could comp us breakfast, but he just said he wouldn't do it! I don't understand how he could reach this conclusion, when it would be a simple thing to smooth over the situation. No, they are just keeping the $100 hotel credit and approximately $50 breakfast credit, which I paid for months ago. Highly unethical
Feel ripped off
I feel like this hotel stole money from us. We booked using Amex FHR, prepaid $350, 6 months ago, in order to receive the FHR benefits such as free breakfast. The card was cancelled since then, and they would not provide us the benefits we paid since we didn't have another Amex card with us. I spoke with a manager, Josue, who said it was in the fine print that we needed the card for incidentals (we had none) or we would not get the benefits. I asked as a courtesy just for breakfast, but Josue rudely told me there was nothing he could do because of Amex. I said certainly as a manager of the hotel he could comp us breakfast, but he just said he wouldn't do it! I don't understand how he could reach this conclusion, when it would be a simple thing to smooth over the situation. No, they are just keeping the $100 hotel credit and approximately $50 breakfast credit, which I paid for months ago. Highly unethical
Great place to stay.
I had a very nice time at the wonderful Palace Hotel. I was there at Christmas and again at Easter. The place was decorated beautifully. The staff is always very kind, but Jorge Trejo really stood out because rain sleet or shine. He always greeted me with a smile and kind words. Plus the Afternoon Tea was a highlight.
SFO Adventures
I was in town for a work trip in the first week of April 2024. It was a whirlwind work trip for 2 days. The hotel was amazing, the rooms are spacious and bedding and the sheets were just wonderful. The bathroom was super neat and clean and absolutely loved the heated toilet seat. The waterfall shower head was soothing and was really refreshing. Had plenty of towels and the bathroom was well lit. The lobby is gorgeous with a lot of seating. The Staff was really gracious. Overall had the most lovely experience.
Amazing valet crew, charming hotel
It’s a hotel that has been around for years, so it comes with lots of charm (the rotunda!) and antique features. If you are looking for modern swanky hotel, this isn’t for you. If you’re looking for something more romantic and classic, this is the one. Hotel lobby service was fine - nothing memorable but no complaints. Everything was smooth and quick. My favorite folks here are the valet crew!! I feel welcomed and greeted every time I pull up to the hotel. Car is always brought up promptly without delay. It was super cold but that didnt seem to bother them - they were still so pleasant to speak to. A special shout out to Jorge Trejo. Really enjoyed small talks with him. Such a sweet man! For those not too familiar with SF, this hotel is in a safe part of SF. A group of my colleagues and I went to Pied Piper bar for drinks. I’m pregnant so I can’t attest to their drinks but the venue was alright. It gave clean, non-dive-y irish pub vibes. One notable negative comment: hotel was generally very cold!
Fantastic Stay
Had a phenomenal stay during a recent 4 day business trip. Super friendly staff, my room was impeccably kept and the Palace has so much charm. I was close to a lot of great restaurants and other must see attractions. Looking forward to another visit on business or personal.
A beautiful hotel in a convenient location
I traveled to San Francisco for a work event and a friend and I stayed at the Palace Hotel for 4 nights. We loved this place! Our room was very nice, with comfortable beds, and we enjoyed a lovely breakfast buffet each morning in The Garden Court. Everyone we met who worked at the hotel was very kind and helpful—in particular, Scott at the front desk took great care of us! The location was convenient to our event in SoMa and we walked to Chinatown for dinner. We also spent a morning at the SF MoMA down the street then hopped on the BART (there’s a station right across from the hotel) and walked around the Mission District for the afternoon. We would definitely stay at the Palace Hotel again.
Great Hotel!!
Stayed for St.Patricks Day parade🍀, great location, beautiful hotel and very clean. Was going to check my luggage in at 10am because hotel check in was 4pm. Was told I might be able to check in earlier if the room was available. Checked and it was, awesome customer service/friendly. Five minutes later and I received a charge for $100 bucks, I understand the charges but would have appreciated one of the two people who suggested an early check-in or the front desk telling me that there was a charge. We were gone all day and didn't get back to the hotel till late.
My recent stay at the Palace was my 5th or 6th stay and is
My recent stay at the Palace was my 5th or 6th stay and is my go to hotel in San Francisco. The location is ideal right on Market and next to a Muni station, close to the BART, and the Embarcadero. The hotel itself is beautiful and incredibly well maintained. The entire team is well trained, friendly, and dedicated to luxury service. From the time you arrive and are greeted by the door person who warmly welcomes you and ushers you to reception. The front desk team who quickly identifies if you are returning guest or first time guest and proudly announce changes to benefit guest or introduces you to the hotel. If you haven't already made a reservation for breakfast at the Garden Court stop by the concierge and make one first thing! The concierge has always been helpful but learn from me and make a reservation as soon as you book your room. It is a very popular spot for guests and locals. In addition to the Garden Court, I always stop by the Pied Piper for a little bit and cocktail. The food there is delicious and service is always wonderful. The setting of the Pied Piper is that of classic cocktail lounge set under that amazing painting. The rooms are well appointed and the housekeeping staff is incredible. Rooms vary and I have stayed in a standard and deluxe room which are both wonderful. I do love when I'm upgraded to a deluxe room for turn down service with Ghirardelli chocolates and the Toto equipped toilets. Spoil yourself and book a room here!
Spoil yourself
My recent stay at the Palace was my 5th or 6th stay and is my go to hotel in San Francisco. The location is ideal right on Market and next to a Muni station, close to the BART, and the Embarcadero. The hotel itself is beautiful and incredibly well maintained. The entire team is well trained, friendly, and dedicated to luxury service. From the time you arrive and are greeted by the door person who warmly welcomes you and ushers you to reception. The front desk team who quickly identifies if you are returning guest or first time guest and proudly announce changes to benefit guest or introduces you to the hotel. If you haven’t already made a reservation for breakfast at the Garden Court stop by the concierge and make one first thing! The concierge has always been helpful but learn from me and make a reservation as soon as you book your room. It is a very popular spot for guests and locals. In addition to the Garden Court, I always stop by the Pied Piper for a little bit and cocktail. The food there is delicious and service is always wonderful. The setting of the Pied Piper is that of classic cocktail lounge set under that amazing painting. The rooms are well appointed and the housekeeping staff is incredible. Rooms vary and I have stayed in a standard and deluxe room which are both wonderful. I do love when I’m upgraded to a deluxe room for turn down service with Ghirardelli chocolates and the Toto equipped toilets. Spoil yourself and book a room here!
The Palace Hotel, simply the best!
Have been staying at The Palace Hotel for years. It's an iconic San Franciscan institution with a ton of history and very well placed in the city. So many of the staff have been there for years and understand the importance of customer care. Love the late night team on the front desk, "Jerry and Brian", always so helpful and attentive to the needs of every hotel guest and excel at customer service. Thank you Palace Hotel and thank you Jerry and Brian and the wonderful Palace staff who make every stay exceptional!
Beautiful Hotel, Experience could have been better
The Hotel is beautiful and in a great location. The room was nice, though the furniture is dated and worn. The staff was professional and personable. Our issue, occurred because when we checked in, the front desk attendant did not inform us that the included breakfast required reservations. When we attempted to attend the breakfast, we were told there was a 50-minute wait. However, the wait time was past the time breakfast was to be served. We therefore had no choice but to go off property and pay extra for breakfast that was purportedly included in our stay. I informed the front desk staff, but received only an "I am so sorry for your inconvenience." That response was insufficient.
Beautiful hotel and AMAZING customer service
I stay at the Palace Hotel just for one night for a conference. I wasn’t expecting that much was just a one night stay, but I was blown away by the extremely professional and attentive staff. Joey at the front desk went out of his way to help me fix an error in booking that was entirely on my end. Would recommend to anyone staying in the San Francisco area. I will certainly be back.
Kids Loved the Indoor Pool
Had a wonderful stay at the Palace Hotel, the kids loved the indoor pool and the customer service was amazing. The breakfast was a buffet style with plenty of options. Overall we had a wonderful time and would definitely comeback with the family.
Exceptional experience at a beautiful hotel
What an incredible experience! This hotel is not only gorgeous, but the staff makes you feel like you are at home! Friendly, attentive, and incredibly hospitable. We planned a networking event at Pied Piper and the staff made sure everyones needs were met and went above and beyond for our entire group. And the food was exceptional, the desserts were beautiful, and the overall experience was just wonderful. I would recommend this hotel for anyone looking for a business or pleasure trip or event.
Cannot get a refund for fraud charges
Our stay at the Palace was nice. We stayed in room 638, a one bedroom suite. The room was clean and the bed comfy. The pool was a good time with my 4 year old unfortunately the hot tub was under repair but we had a good time. The buffet breakfast was actually awesome (hack= 4 years old and under get included on your buffet price). My complaints come with the billing invoice and refunds. We were charged an additional 82.56$ at the green restaurant that was not from us. Trying to get a refund has been a huge pain. I still do not have the refund and find myself venting on TripAdvisor. I have spoken with 4 different people, told I would be called back, none of them called back to resolve. I have sent emails without anyone answering as well. I really cannot afford to just lose 82$ it sucks and I would think twice about staying here in the future.
Great location and service
Attended a company event where over 400 people attended. The space was perfect and the facilities were top-notch. The front desk was very helpful with check-in,c checkout and special requests. Great hotel in a great location with excellent service
Number one SF Hotel Property
Unbelievable property, old school luxury, great restaurant and amazing service. Simply a beautiful classic hotel. From the bellman's classy welcome, to the more than fast, generous registration, every single facet of our SF getaway was amazing.
Overrated.
Should be way better. Slow service, inept management. Lots of dogs running around in the hallways, but when I was there as a refugee as my house had burned down, they refused to accept my cat. If I ever have another crisis, I'll go somewhere that cares. BTW, this hotel discriminates against Americans With Disabilities.
The Palace Hotel is a beautiful and luxury hotel located on
The Palace Hotel is a beautiful and luxury hotel located on New Montgomery Street in downtown San Francisco. This is the hotel that NBA players use when the visit to play the Golden State Warriors. The hotel has an amazing breakfast (buffet and menu item) that anyone can partake in. I went for breakfast with colleagues and was impressed by the decor, food, and waitstaff. Now, the food is pricey, but everyone deserves to be treated luxuriously. Check out the pictures.
Terrible hotel management: disorganized, fails to take
Terrible hotel management: disorganized, fails to take responsibility for issues, and takes little to no action to correct problems that occur.
As an SF resident, I always visit the GC lounge and Piper
As an SF resident, I always visit the GC lounge and Piper Lounge in the palace. It's nice to do some work with a little wine and meet friends for happy hour. I am noticing that the GC lounge is not always consistently open with staff. I hope that in the future they will get more consistent with their hours. Otherwise, this is place has a great vibe, the staff is friendly.
I recently stayed at the Palace Hotel, and it was such a
I recently stayed at the Palace Hotel, and it was such a great experience. The customer service is bar none. The entire staff is very courteous and tends to just about every need. One staff member that was the superstar is Emma, she was the bartender at both the Pied Piper and the hotel bar. Great conversationalist, provided outstanding customer service, and her drinks were bar none. The front desk staff was outstanding, especially Jell. She assisted me with many of questions and inquiries. Definitely recommend this hotel for any future travels to San Francisco. I will with no question be back. Kudos to the Palace Hotel and Emma!!!
We had a wonderful weekend stay from the moment we were
We had a wonderful weekend stay from the moment we were greeted by the valet area followed by the front desk to the bellman. The room was very clean and beds were very comfortable! Toilet seat was heated which was a pleasant surprise : ) Attended a baby shower in the main room off the lobby which was so beautiful! Enjoyed the fitness room which was also very clean and had nice cardio and weight equipment for a good workout.
Home away from Home! Most favorite hotel in San Francisco!
Home away from Home! Most favorite hotel in San Francisco! This is my personal favorite hotel to stay in San Francisco for several reasons! First one is the location, you can easily take a train from the airport straight to a hotel! Second is the service everybody does their best! Third is the rooms, if you stay at the suite rooms they are quite spacias and big, but be alert that the regular rooms are small but very charming! Entrance and a front desk area and especially breakfast area is grant! It's very beautiful! If you have a chance to stay here don't think twice! Recommended!
We decided to stay at the palace hotel due its rich
We decided to stay at the palace hotel due its rich history. Once we arrived, we were warmly welcomed by the bellmen and doormen Who helped us with our bags and asked us how they could be of service. The warm welcome continued at the check in desk where we were eagerly greeted with enthusiasm by both the front desk agent and front desk manager Mike o'Sullivan. When making the reservation, I had noted that we would be celebrating my daughter's 10th birthday during our stay and to our pleasant surprise they wished my daughter, a very happy birthday and upgraded our room to a larger room! The hospitality did not stop there as once we opened the door to our room, we found a special birthday dessert and note beautifully displayed on the desk. My daughter was so happy and my husband and I were so grateful for the gesture. During our stay, all of the staff continued to be extremely friendly and welcoming. We were even stopped at the door, when going out by a doorman who insisted that it was going to rain that afternoon and offered us umbrellas to use. I'm glad we took him up on the offer because it poured rain that afternoon. I have to admit that this was truly an amazing experience for our family. Not only do the staff make you feel at home and like family, but the hotel is simply beautiful and beds are so comfortable . We will most definitely return to the palace hotel in the near future.
Convenient Location but Room for Improvement: A 3-Star
Convenient Location but Room for Improvement: A 3-Star Review of the Palace Hotel My recent stay at the Palace Hotel was a blend of convenience and frustration, leading me to rate it 3 stars. One of the hotel's standout features is its excellent location, particularly its proximity to the BART station. This made traveling around the city remarkably easy and was a significant convenience during my stay. The service at the hotel was commendably fast, which is a point in its favor. However, there were several aspects that detracted from the overall experience. The most glaring issue was the breakfast pricing - at around $47, it was notably overpriced for what was offered, both in terms of quality and variety. Another downside was the additional charge for Wi-Fi in the room. This is a service most travelers expect to be included in their stay, especially in a well-established hotel. The cleanliness of the room, particularly the bedding, was a major concern for me. I was disappointed to find the sheets dirty upon arrival, with visible brown stains. Although I requested a change, I was surprised when the staff delivered clean sheets but left me to change them myself. This lack of thorough service was unexpected and quite inconvenient. Despite these issues, the hotel's proximity to the BART station is a significant advantage for anyone looking to explore the city with ease. If the Palace Hotel addresses these areas of concern, particularly the room cleanliness and value for money in dining, it has the potential to offer a much more satisfying experience. As it stands, it's a solid choice for those prioritizing location and transit accessibility, but with some reservations regarding service and value.
San Francisco's Best Hotels that are most frequently booked by customers of Palace Hotel, a Luxury Collection Hotel, San Francisco
Great Service - amazing dinner!!
Read about the site in NYT and bought a reservation at Mother Wolf in LA 2 days later. Worked great and the food was amazing!!!
Worked perfectly!
Got the reservation (that I couldn't get anywhere else) and was able to entertain a group of friends at the infamous Bern's Steakhouse.
Got into Nobu Malibu
Wonderful! My parents are visiting and we have wanted to go to Nobu Malibu for years. I tried getting a reservation myself but it was next to impossible. So glad I was able to buy a reservation on appointment trader for a decent price!
Very easy
Was very hesitant going into this experience but am glad to say that it worked out very well ! will definitely use appointment trader in the future
Fabulous Lunch
I was veeeeeerry skeptical that this would work, particularly at a restaurant as hard to get into as Nobu Malibu, and it was perfect! We had lunch outside on the patio and it was fabulous!
Great reviewer team
Just wanted to take a second to shout out the reviewer team. Even though they probably review hundreds of listings and bids a day, they still take the time to leave great comments and respond relatively quickly. Thanks!
Incredible
I got a reservation to Don Angie, which I've been trying to book for weeks! I am very happy with this service.
Best platform out there!
Super simple, easy, and fast to secure reservations for hard-to-get restaurants and locations!
This app is life changing
This app has opened my world up to so many wonderful new experiences I would never have the chance to have without access to this awesome app! 10/10!
Worked perfectly
Was a little nervous at first but was pleased to see that the booking went through flawlessly.
Highly recommended.
Success on Short Notice
Was able to snag an indoor table at Don Angie through an absolutely seamless worry-free process.
Worked perfectly, thank you!
This is a crazy holiday season in NYC and I was very pleasantly surprised to see that AppointmentTrader works! Will be using again!
Worked flawlessly!
Worked so well! I was a bit nervous, but everything went very smoothly. purchased the reservation, and got into the restaurant seamlessly.
Love this app!
So glad I came across this app :)
Quick table in Miami
I didn’t have my hopes high as it was a party of 4. In 24 hours I had a carbone reservation available! I was very happy as my family really wanted to come here
Prime time, great meal
So easy and had a prime time which I can never seem to get on normal res apps. So worth it
Got impossible NYC res
instead of waiting weeks I got my 4 charles reservation instantly
Worked perfectly to get into Carbone. So delighted
perfect
Worked well, got me into a restaurant with no availability
I was skeptical, and I still don't really know how they managed to find this hard-to-find reservation, but it was a win-win from my point of view, and I'll use this service again.
Last minute reservation for Delilah Las Vegas
Got a last minute reservation, dinner for 2 at Delilah Las Vegas: super impressed! The process was simple, transaction seamless. We had an amazing time! Couldn’t be happier! 😍
It works!
Ok at this point I've attended a reservation purchased on AT by a friend and sold a reservation personally. Both worked pretty smoothly, nothing sketchy about it. A few areas for improvement including a way to more directly communicate between buyers and sellers, but the app always seems to be in development. AT customer support is really(!) responsive and helpful too if you have questions!
Money transfer
As a seller, I like the fact i have the ability now to transfer money out of my AT account and into a bank account. Makes getting the money much easier then the process before.
Love this app
Got to go to places otherwise unreachable
Easy Access
Very easy to get into one of the hardest restaurants to reserve in New York.
Tune into NBC News - Top Story Tonight 7:40p ET
Let’s go. Get more people placing bids!
I will give you 50% of ALL of my PROFITS if you teach me how to make profits?
LOL. Thank you The New Yorker.
Appointment
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
Buyers interested in Bern's Steakhouse: PLEASE READ
Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it?
Click on "Take off the Market Option" in your portfolio
Working on your bid?
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted.
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from?
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered?
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
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