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🤮 1/5 - I am writing to express my extreme disappointment and
By 👻 @Jen L., 03/14/2023 3:00 am
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I am writing to express my extreme disappointment and frustration with the service I received during my recent stay at your casino hotel. Unfortunately, my experience was far from what I had anticipated and left me with a terrible impression of your establishment.Upon checking in, I was shocked to discover that I had been placed on a pet floor without any prior knowledge. The room reeked of cat urine, and my allergies immediately began to act up. I called downstairs to request a room change, but was told that the hotel was at full occupancy and nothing could be done. This was unacceptable, as I had specifically requested a non-pet room when making my reservation.The staff insisted that they would send someone up to clean the room, but the only solution they offered was to have a man with a spray bottle filled with air freshener come in and attempt to mask the odor. This was not a proper cleaning solution and only made my allergies worse. I came home sick, which is unacceptable when paying $300 for a night's stay.To make matters worse, when I brought this to the attention of the front desk staff, they were unhelpful and claimed they could do nothing to resolve the situation. This lack of customer service was deeply disappointing and left me feeling frustrated and helpless.I had many options for accommodation during my stay, and I regret choosing your establishment. I urge you to take these complaints seriously and make the necessary changes to improve the experience for future guests. I would appreciate a prompt response to this letter, as I am eager to hear how you plan to address this matter.
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